Senior Technical Service Technologist

2 weeks ago

Vancouver BC, Canada St. Clement's School Full time

The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: Surrey Schools values an inclusive school district where equity is deeply embedded, and diversity welcomed . We acknowledge the profound responsibility we all have in ensuring that our schools and district sites foster an atmosphere where everyone feels secure, respected, and valued . Our commitment to providing a quality education extends beyond academic excellence; Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought . Surrey Schools, recipient of the BC Top Employers and Canada's Greenest Employer awards, is the largest school district in BC and the second largest employer in Surrey. Spread across one of the fastest-growing cities in British Columbia, Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.
The Information Services Technologist performs duties including system backups/restores, telephone support, problem logging, acting as media and documentation resource, and maintaining stocks of supplies, paper, ribbons, toner and inventory. In addition, an employee in this classification will assist other staff in the performance of more complex work.
The Information Services Technologist may install and troubleshoot computer hardware, software, network and peripheral equipment on mini and micro systems in offices and schools throughout the District. An Information Services Technologist works under close supervision and has varying degrees of involvement in the roles stated above and reports to the Senior Technologist and Management.
Programming and Software Support:
Maintains and revises operational systems programs, under the guidance of senior staff
Recommends improvements to utility programs and operating routines for use in the computer system
Assists in the day-to-day troubleshooting of hardware, software, and networking problems
Installs, tests and maintains computer equipment and software at various locations throughout the District
Identifies and documents hardware, limited software, limited networking and other problems
Monitors and provides support for computer peripheral equipment to ensure full operational use is maintained
Performs backups and restores operations as directed, to maintain data integrity
Maintains Information Services Inventory database
Maintains orderly cleanliness in Computer room(s) and storage area(s)
Prepares off-site storage and retrieval of data
Places and monitors (to completion), service calls on defective equipment
Liaises with service vendors
Acts as a media and documentation coordinator for the Information Services Department.
Provides technical advice, procedural information and support (in person and by telephone) to users of computer equipment in other departments
Knowledge of multi-vendor networked environment
Ability to follow logical processes and procedures for diagnosis of hardware and software problems
Physical ability to lift and carry heavy computer equipment and to crouch and bend when installing equipment
Written and verbal English skills, including composition, grammar, punctuation and terminology related to the field
Knowledge of the systems development life cycle and 3GL and 4GL programming languages
Ability to write programming instructions and syntax, using structured programming techniques
TRAINING AND EXPERIENCE
Two year Diploma in Computer Information Systems from a recognized community college or technical institute or equivalent.
One year of previous experience in a related field.
Combination of training and experience where the experience is extensive and directly related to the work.
Valid BC drivers license.
This is a unionized position that offers an hourly wage rate of $33.04 per hour plus a liberal benefit package including pension, health, vacation, and sick benefits.

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