Senior Specialist, Diversity

3 weeks ago

Richmond BC, Canada Bcjobs Full time

Overview Are you passionate about understanding and supporting customer experience? Do you want to apply your background in research, experience design, or cognitive or behavioral psychology to help team members from across WorkSafeBC understand the perspectives, needs, and experiences of our stakeholders? Our Experience, Marketing, and Insights team is looking for a Senior Experience Specialist to enable experience design that makes a difference to those we serve. In this role, you'll lead and execute initiatives that maximize market and behavioral research and leverage business knowledge to help us understand the needs and perceptions of injured workers, their employers, as well as health care and service providers in B.This is a temporary position for twelve-months. You'll build the understanding and trust that helps WorkSafeBC serve people across B.In this role, you will work primarily from our Richmond office, with some flexibility in working from your home in B.Lead and manage experience initiatives, including identifying research needs, planning, and carrying out primary and secondary qualitative and quantitative research.
Analyze and synthesize data, identify opportunities to tell compelling stakeholder experience stories, and identify new opportunities to improve or create new experiences.
Anticipate stakeholder needs and promote collaboration across departments and units.
Think and act strategically to identify creative and innovative approaches, ideas, and solutions while also recognizing the importance of the details.
Design, conduct, and analyze market research data to derive key insights to inform experience strategies.
Deliver a client-focused, can-do, quality-service-oriented approach in providing service to internal and external clients.
Utilize an innovative, forward-thinking mindset and an agile approach to problem-solving
A master's degree in business administration , Market Research, Psychology, Behavioral Science/Insights, Cognitive Science, or another Social Science, or similarly related field.
A minimum of eight years' experience combined between conducting market and/or UX research AND experience design (e.g., WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re- implement it in response to changes in the public health landscape, including public health orders. We partner with workers and employers to save lives and prevent injury, disease, and disability. Our positions offer diversity and opportunities for professional growth. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. Our Benefits As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Extensive health care and dental benefits
Value Original job Senior Experience Specialist posted on GrabJobs .

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