Travel Support Analyst

3 weeks ago

Toronto ON, Canada Canadian Imperial Bank of Commerce Full time

We’re building a relationship-oriented bank for the modern world. You’ll be joining CIBC’s Private Wealth Management (PWM) Technology group within Wealth Management and will be an integral part of CIBC’s technology transformation. As the Senior Consultant, Application Development, you will act as the technical subject matter expert with oversight and accountability for Business Analysis, Production Support, Development, QA and Vendor Relations for the Data Analytics & Reporting applications and services supporting the Private Wealth Management business group. With a strong focus on technology strategy, delivery approaches and business acumen, you’ll lead a team delivering technology changes and supporting requirements that align with both the Private Wealth Management line of business and the Wealth Management Technology (WMT) mandates.
You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. You know that relationships and networks are essential to success. Your critical thinking skills help to inform your decision making.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Toronto-81 Bay, 11th Floor We’re building a relationship-oriented bank for the modern world. You’ll be joining CIBC’s Private Wealth Management (PWM) Technology group within Wealth Management and will be an integral part of CIBC’s technology transformation. As the Senior Consultant, Application Development, you will act as the technical subject matter expert with oversight and accountability for Business Analysis, Production Support, Development, QA and Vendor Relations for the Data Analytics & Reporting applications and services supporting the Private Wealth Management business group. With a strong focus on technology strategy, delivery approaches and business acumen, you’ll lead a team delivering technology changes and supporting requirements that align with both the Private Wealth Management line of business and the Wealth Management Technology (WMT) mandates.
You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. You know that relationships and networks are essential to success. Your critical thinking skills help to inform your decision making.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

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