Corporate Travel Advisor

2 weeks ago

Toronto, Canada Direct Travel Full time

**Corporate Travel Advisor**

**Position Overview**

As a key member of the Canada West Region Team, the Corporate/Leisure Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

This is an in-office position. The office location is 1075 Bay Street in downtown Toronto, ON.

**Responsibilities**
- Operate within detailed procedures
- Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues
- Ensure compliance of a clients travel policy while utilizing preferred vendors
- Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- Work with hotel, car, rail to ensure client customer satisfaction
- Perform other duties as assigned

**Basic Qualifications**
- Minimum 5 years’ experience providing domestic and international travel arrangements
- Minimum 5 years' of travel consultant experience, Corporate travel experience preferred
- Tico certified
- Work with your team to proactively manage a portfolio of Corporate clients
- Work with clients on their day to day travel needs
- Process exchanges and refunds using Sabre
- Work on custom groups, meetings and incentives
- Must demonstrate thorough knowledge of airline ticketing rules and regulations
- Proficient in producing lowest logical airfare within client’s policy
- Thorough working knowledge of exchanging, reissue of tickets
- Must be able to thoroughly read, understand and follow client travel policies and guidelines
- Superior customer service skills
- Ability to meet and exceed required performance standards
- Accurate and detail oriented
- Work well under pressure and have the ability to deal with change and adversity
- Working knowledge of Microsoft Office, including Word and Excel
- Works well independently as well within a group

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

**About Direct Travel**

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

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