Manager, Community Services
3 weeks ago
The Manager of Nodin’s Psychiatry Service provides effective leadership and direction to a multi-disciplinary team who together support/assist psychiatrists and their clients through organizing, scheduling appointments and providing case management etc. This role is responsible for the daily operation, providing the full range of managerial duties including: managing staff, delegating work, scheduling staff, evaluating performance, developing policies and procedures, developing budgets, maintaining operational expenses within the budget, service development and performing other administrative duties, as needed. The role ensures consistencies in the standard of practice, providing quality management, risk management, and utilization review as required.
The Manager of the Psychiatry Service reports to the Director of Nodin Mental Health Services.
Must be currently licensed as a Registered Nurse and have experience equivalent to at least three years of full-time work as a registered nurse, including at least one year of mental health nursing work experience.
• Substitution of Graduate Education for Experience: a master’s degree or higher in nursing may substitute for one year of the required work experience, there being no substitution for the required one year of mental health nursing work.
• Previous management/supervisory experience preferred.
• Experience assessing and working with high-risk complex cases is preferrable.
• Knowledge, education or training in working with traumatized individuals.
• Good knowledge of techniques for managing, developing, planning, and monitoring programs.
• Relationship building skills to form and maintain collaboration with a diverse range of stakeholders.
• Ability to function effectively during change management; Conflict management skills.
• Must be able to handle sensitive/confidential material in accordance with SLFNHA policies and procedures and PHIPA.
• Ability to build and manage a budget effectively.
• Previous experience with an Electronic Medical Record is an asset.
• Superior data management, analytical and report writing skills.
• Proficiency in computer, typing and word processing skills.
• Experience in program design/enhancement and implementation a definite asset.
• Strong public speaking skills to present the service to others.
• knowledgeable of First Nations’ people, history, culture, health priorities and social issues.
• Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset.
• Must be willing to travel to First Nation communities by flight if necessary, and valid driver’s license.
• Must be willing to live in Sioux Lookout (or within a daily commuting distance).
• Manages a multi-disciplinary team and fully accountable for all personnel matters including hiring, coaching, training, performance evaluations, disciplinary actions etc.
• Provides oversight, direction, and clinical leadership in all facets of the delivery of service to provide maximum in efficiency and quality to consumers and partners.
• Manages the daily operations and work activities of staff on the team providing supervision, motivation and direction.
• Reviews all referrals and holds case management meetings for assignment of cases.
• Holds regular individual supervision meetings to assess work and performance; give direction, provide information, discuss any issues, ensure consistent application of clinical standards, discuss techniques used on cases; and provide clinical direction.
• Contract management (i.e. negotiating, planning, contract creation, execution, administration, and monitoring compliance with terms/conditions).
• Administering, monitoring, and ensuring staff adhere to organizational policies and procedures.
• Planning, developing and implementing systems that positively impact the ability to perform the work and fulfill the goals of the service efficiently and effectively.
• Short-term and long-term strategic planning; creating workplans to reach service objectives and enhance program.
• Planning and writing proposals.
• Utilization management (e.g. review of service to ensure clients are receiving at or above quality standards, case reviews, check client records, speak with patients and care providers regarding treatment, ensure there is response to plans of care etc).
• Collaborating with partners and ensuring all team members are doing the same to strategize on how best to help clients.
• Ensuring team members make referrals as necessary to other services.
• Action community concerns and requests appropriately.
• Providing statistical data and other operational program reports and information as required by Director.
• Developing Standard Clinical Operating Procedures for the unit.
• Other duties that may be deemed necessary by immediate supervisor.
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