IT Support Technician Internship

Found in: Jooble CA O C2 - 1 week ago


Montréal QC, Canada Moment Factory Full time

At Moment Factory, each new project is a blank page awaiting the creativity and talent of our whole team, no matter the individual responsibilities, roles, or fields. Our desire to innovate, to take risks, and to learn from our mistakes and from each other is what allows us to create collective projects that go above and beyond. Today, thanks to a team of 420 creative minds, we have been able to create immersive multimedia environments for artists, museums, airports, brands, theme parks and events, as well as our signature shows. No matter the canvas – be it film, lighting, multimedia architecture, sound design, special effects, or interactive projects – the thirst for experimentation and innovation is at the core of our DNA.
Moment Factory's Operations Support team is made up of passionate and dedicated professionals who play an essential role in the success of our projects and the optimization of our operations. As a member of this dynamic team, you'll be part of a highly skilled and motivated group of people, working collaboratively to ensure the smooth running of our facilities, equipment and systems. Our team culture encourages the exchange of ideas, mutual support and cooperation, creating an environment conducive to professional fulfillment and collective achievement.
As a Technical Support Analyst, you will be the main point of contact for providing technical assistance to our customers and partners, whether in person or remotely. You will be responsible for resolving technical issues, providing advice and ensuring customer satisfaction throughout the customer journey, with a particular focus on supporting remote projects. You will also have the opportunity to visit our facilities to prepare operating strategies in close collaboration with the various project teams.
Operations support
Stabilization of technical operations
Stabilize installations during start-up;
Validate that delivered installations comply with Moment Factory technical standards (QA);
Support and train customer operators;
Ensure the transfer of plant technical knowledge to team members.
College diploma (DEC) or technical diploma related to audiovisual, electronics, computer science or equivalent;
Minimum 2 years' professional experience in audiovisual/technical/technology and/or multimedia technical support;
Advanced command of French and English, both spoken and written, as your work will require you to communicate with English-speaking customers;
Valid driver's license;
Thorough knowledge of audiovisual technologies, software and hardware:
Mastery of the PC environment and Google and Microsoft platforms;
Demonstrated aptitude for manual work, assembly and installation (asset);
Technical certification (asset);
Relevant experience in creating, structuring and ensuring the continuous improvement of technical writing.
YOUR QUALITIES
Regular working hours, occasionally varying according to projects and/or demand;
On-call technical support during evenings and weekends;



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