General Manager, Performance General Manager, Performance
3 weeks ago
Kinseth Hospitality Companies General Manager Tulsa , Oklahoma Apply Now Health, Dental, Vision and other benefits available after 60 days
Paid Training
Discounts at all Kinseth Hotel Corporation hotels and restaurants
Reinforces standards for hotel personnel administration and performance in compliance with KHC policies/procedures, state, federal and local laws; standards on service to patrons, room rates, advertising, publicity, sales goals, credit, food selection (depending on business unit) and service, and type of patronage to be solicited.
Oversees and manages the business unit's overall financial performance including but not limited to: Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing and communicates with corporate support staff as needed.
Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations.
Ensures compliance with franchise agreements through regular inspections of the quality and service programs, franchise required reports are accurate filed on time, new standards and capital needs are addressed and the guest relations cases are answered in a timely manner.
Monitors the recruitment, hiring, training, development and orientation of all hotel employees. Oversees and ensures compliance on safety training and programs such as MSDS status, lock out tag out, safety committees, blood-borne pathogens, prevention, fire/tornado procedures and general safety.
Controls funds, authorizes expenditures, and assists in planning budgets for departments.
Schedules and oversees the Manager on Duty (MOD) system at the business unit.
Monitors and reports to the Director of Operations changes in the local market and competitive trends that affect business unit performance.
Answers patrons' complaints and resolves problems quickly to ensure guest satisfaction.
Ensures guest satisfaction through excellent customer service, training and timely follow-up.
KHC POLICIES Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Manages 1-10 subordinate supervisors who supervise a total of 10-250 employees in the Housekeeping Department, Maintenance Department, Food & Beverage Department, Front Desk Department, and Sales Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
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