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ServiceNow Administrator
3 months ago
Job Title: ServiceNow AdminLocation: GTA, ONJob Type: Contract LongtermInterview Process: Teams Video Interview.JD:Admin is responsible for the daily management of the platform, troubleshooting issues reported within the platform, resolving issues reported (when possible), or engaging the appropriate internal or external resources to resolve issues beyond scope. You would be their first administrator, so your experience is that of an Expert.Works closely with internal and external stakeholders to configure and improve core platform capabilities in accordance with best practicesStays current on best practices for the ServiceNow platform and coordinates and/or implements such measures, to enhance or sustain optimal performanceLeads release planning, release governance, risk assessment, milestone management, release prioritization, status reporting, production readiness review, and change implementation for the ServiceNow platform.The ServiceNow administrator implements, maintains, validates, integrates, enhances, and supports the ServiceNow environment to meet the needs of members, bureaus/departments, and the broader organization while ensuring reliability and adherence to the security requirements for the solution.Work includes all instances (Development, Test, and production) of the ServiceNow platform. Areas of focus include Discovery, CMDB, Change Management, Hardware Asset Management (HAM), Software Asset Management (SAM), Incident Management, Major Incident Management, Knowledge Management, Service Request, Problem Management, Now Mobile Virtual Agent, Reporting, Mobile Agent, Service Catalog, Service Portal, Service Mapping, Survey Management, Reporting and Performance Analytics etc.
