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ServiceNow Administrator

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Toronto, Ontario, Canada Forhyre Full time
ServiceNow Admin Job Description

We are seeking a highly skilled ServiceNow Admin to join our team at Forhyre. As a ServiceNow Admin, you will be responsible for providing hands-on system support and implementation experience for our ServiceNow platform.

Key Responsibilities:
  • Proactive Operations and Environment Maintenance: Ensure the smooth operation of our ServiceNow environment, including proactive maintenance and troubleshooting.
  • ServiceNow Enhancements and Configurations: Develop and configure ad-hoc ServiceNow enhancements and configurations to meet the needs of our business.
  • Issue Resolution and Communication: Own and resolve issues in a timely manner, providing proactive updates to stakeholders.
  • Communication and Collaboration: Strong verbal and written communication skills are essential for collaboration with internal teams, leaders, customers, stakeholders, vendors, and external teams.
  • Platform Architecture and Implementation: Support the architecture of our ServiceNow platform and work with teams to implement tools and plugins.
  • CMDB Data Quality: Define and monitor KPIs for CMDB data quality to ensure accurate and reliable data.
  • Knowledge Base and ADO: Utilize the Knowledge Base to find solutions from previous cases and ensure ADO tickets are properly updated and asset management system is properly updated.
  • Documentation and Ownership: Create clear and concise technical and process documentation and take ownership of tasks, managing them through completion and knowing when to ask for help.
Requirements:
  • ServiceNow Expertise: Strong knowledge of ServiceNow, including administration, configuration, and CMDB management.
  • Technical Skills: Strong understanding of Office products, Active Directory, Discovery Tools (Discovery and SCCM), and ADO.
  • Analytical and Problem-Solving Skills: Basic analytical and problem-solving skills to resolve issues and improve processes.
  • Interpersonal and Organizational Skills: Strong interpersonal skills to interact with clients and team members, and strong organizational skills to manage multiple tasks and priorities.
  • Education and Experience: College degree or equivalent combination of education and experience, with experience in end-user services, information technology, or a related field preferred.