Field Technical Service Representative
3 weeks ago
Store #: EC0199 Axis Medical-AXIVAN
Position:Full-Time
Axis Medical's expertise is about the optometry and finishing instruments. We develop solutions to help eye care professionals in fitting and mounting lenses, equipping their shops with ophthalmic instruments, diagnostic equipment, measuring devices, tools & consumables.
Axis Medical Canada Inc. is a partner company of EssilorLuxottica, an ophthalmic equipment distributor with locations all across Canada.
The Service Technician - Optical Instruments will be an expert in this field. Their primary objective is to provide technical support to customers through direct service. This role will support customers in all the steps of using the purchased solutions and are responsible for ensuring their satisfaction in this assistance regarding one or two categories of equipment (Finishing, Optometry-Classical, Optometry-Technology, Measuring, Networking). The Service Technician will assist during installation, usage and for maintenance, updating, troubleshooting and repair.
Repair, calibrate and install equipment at the client's business site (occasionally from the office)
Provide telephone technical support to clients, technicians and sales representatives in order to identify problems and provide adequate solutions
Verify and label standard exchange spare parts to be returned to the head office
Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representative
Update the database after each service call and produce a weekly report of repairs and trips made
Prepare equipment for demonstrations at clients' business sites and optical shows
College degree in electromechanical or electronics (optical knowledge is an asset)
Minimum of 2 years of experience in technical services
Network and IT knowledge
Valid driving license in the province of employment/location
Frequent travelling required with some overnight stays
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
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Field Technical Service Representative
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Calgary, AB, Canada ESSILORLUXOTTICA GROUP Full timeStore # : EC0199 Axis Medical-AXIVAN Position: Full-Time Axis Medical's expertise is about the optometry and finishing instruments. We develop solutions to help eye care professionals in fitting and mounting lenses, equipping their shops with ophthalmic instruments, diagnostic equipment, measuring devices, tools & consumables. Axis Medical Canada Inc....
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