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Front Store Manager
2 months ago
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.DUTIES & RESPONSIBILITIES:OPERATIONS:Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitabilityWorks with Management Team to ensure Store Standards are in effect 100% of the time, including the backroomManages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivityEnsures staffing levels are adequate to effectively operate the businessHUMAN RESOURCES:Complies with Human Resources StandardsHires and/or supports hiring for all departments, excluding PharmacyMaintains wage administration within SLPH guidelinesConducts probationary reviews for new hires and annual staff performance reviewsManages staff performance through ongoing coaching, action planning, and follow-upDrives Blue Culture, engagement, and leads and motivates staff through leading by our Core ValuesFINANCE:Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring ReportMeets period, quarterly and annual targetsSets individual goals for departments to motivate employees and ensures goals are metDevelops and executes strategies to improve business efficiency at the storeQUALIFICATIONS:Planning, Judgement and Decision MakingPlanning and preparation for Inventory ManagementUse judgment and decision making skills to control expensesProvides effective leadership and ongoing mentorship and ensures development of all staffEfficient time management skillsAble to prioritize activities quickly in response to changing initiativesEffective organization and planning skillsEXPERIENCE: Previous retail management experience for a minimum of 5 yearsDemonstrated ability to drive the business, lead by example and support corporate programsWorks effectively with management teamSuperior interpersonal, coaching and communication skillsStrong business and financial acumenStrong relationship builder with key internal and external agenciesWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.
