Travel Sales Manager

5 days ago

Toronto ON, Canada Gate 1 Travel Full time

The Gate 1 Canada Sales Office Manager will establish and manage a call center in Canada, including leading daily operations, recruiting, training, and development, with the goal of delivering a high quality of customer service and satisfaction through the sales of Gate 1 Travel’s packages in the Canadian market.

Responsibilities:

  • Work together with Gate 1 in the US to select and establish a physical office location in Canada
  • With the support of the US team, coordinate the set-up of the office including the securing of all necessary business licenses, insurance, furniture and technical equipment
  • Learn and understand Gate 1’s product, goals and business strategies
  • Participate in the development of website content adapted for Canadian requirements
  • Together with the US Human Resource department, establish salary and benefits requirements
  • Understand Gate 1 company policies and adapt to Canadian standards
  • Recruit call center sales representatives and coordinate onboarding and training
  • Manage the daily operations of Gate 1 Canada
  • Lead the reservations sales team to achieve sales goals and performance targets through coaching and performance management
  • Research trends and collaborate in the development of regional sales and marketing initiatives
  • Maintain knowledge of trends, best practices, talent management, and Canadian employment law
  • Prepare periodic reports to US leadership
  • Any other tasks required to fulfil the role of Sales Office Manager, Gate 1 Canada

Experience:

  • 3+ years of proven experience in sales team management
  • 5 + years in sales or a similar role
  • Experience in the tourism industry is required·
  • Demonstrated background in sales and team management in the travel industry
  • Tour operator experience preferred
  • Excellent organizational skills and attention to detail
  • Excellent verbal and written communication
  • Proficient computer skills
  • Excellent interpersonal and negotiation skills
  • Excellent time management with a proven ability to meet deadlines
  • Goal oriented and able to thrive in demanding situations
  • Strong analytical and problem-solving skills
  • Excellent mentoring, coaching and people management skills

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