Director, Investor Operations

3 weeks ago


Nova Scotia, Canada MUFG Investor Services Full time

About MUFG Investor Services:

In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing. We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive. #Oversight, management, support of the Investor Operations teams in local and global initiatives, daily operations, and providing quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients, and Openness and Honesty.

Support senior leadership with driving department initiatives, projects, budget adherence.

Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers, or internal MUFG Departments adhering to a high-quality standard.

Be part of internal Client Relationship (CRM) framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.

Assist with client deliverables and projects including, but not limited to, Distributions, new funds onboarding, and fund liquidations.

Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting, and cash.

Identify areas of high risk and regular issues and assist to improve controls and processes in place to mitigate risk. Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.

Manage and support the individual performance of direct reports through regular one-to-one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Operations experience in financial services, fund administration, asset management, banking, or client service including experience in a managerial capacity. Demonstrate an ability to work independently and collaboratively to solve complex issues and provide guidance, assistance, and training when required. Client/customer service management experience. Organizational skills with the ability to effectively manage multiple priorities and meet deadlines. Demonstrate business logic and risk-averse approach to resource management and operations. Demonstrate team management experience in Investor Services, fund administration, or related industry.

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. however, only those proceeding to the interview stage will be contacted.

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    About MUFG Investor Services: In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing. We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to...


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