Associate Director, Finance, Investor Services Performance Management

3 weeks ago


Nova Scotia, Canada MUFG Investor Services Full time

In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing. We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.
Support senior leadership with achieving department initiatives, projects, budget adherence.
# Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting, and cash.
# Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high-quality standard.
# Manage and support the individual performance of direct reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Be part of internal Client Relationship (CRM) framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
# An ability to work independently and collaboratively to solve complex issues and provide guidance, assistance and training when required.
Client/customer service management experience
Strong organizational skills with the ability to effectively manage multiple priorities and meet deadlines
Demonstrate business logic and risk adverse approach to resource management and operations
Demonstrate team management experience in Investor Services, fund administration or related industry
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups.



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