Director of Customer Success

1 month ago


Canada Private AI Full time

Director of Customer Success (Toronto or Remote Globally)About Private AIFounded in 2019 by privacy and machine learning experts from the University of Toronto, Private AI’s mission is to create a privacy layer for software and enhance compliance with current regulations such as the GDPR. Identifying, reducing and removing privacy risks using AI, Private AI allows companies to unlock the value of the data they collect – whether it’s structured or unstructured data. Private AI is backed by M12, Microsoft’s venture fund, and BDC, and has been named a World Economic Forum 2023 Technology Pioneer, GartnerⓇ Cool Vendor™ in Privacy, as well as one of the 2022 CB Insights AI 100, CIX Top 20, Regtech100, and more. Learn more at: DescriptionThe Director of Customer Success is a leadership role with the responsibility of creating, executing, and optimizing our customer success strategy globally. The Director will work closely with our sales, product, and tech teams to deliver outstanding customer experience, ensure successful launches, increase customer satisfaction, and ultimately drive revenue retention and growth through upsells.ResponsibilitiesDevelop and implement the customer success strategy, ensuring it aligns with the overall company vision and objectives.Build, train, and lead a high-performing customer success team.Establish key performance metrics and goals for the customer success team.Collaborate closely with sales, marketing, product, and operations teams to ensure a seamless customer experience.Identify opportunities for customer retention and expansion.Oversee and manage customer issues, working towards swift and successful resolutions.Analyze customer feedback and work with the product development team to improve offerings.Develop and maintain relationships with key customers.Manage and optimize customer onboarding and training programs.Provide detailed reporting to the CEO and other executives on the efficiency of customer success efforts.Why this job is awesomeWe’re growing rapidly, and our customer base includes several large enterprises, government, healthcare institutions, and more.Opportunity to work with a global team, spanning India, Japan, across Canada, all the way to the UK and Spain.Opportunity to travel (if desired) and to work remotely.Opportunity to work with really interesting customers who are building great products.We’re affiliated with the University of Toronto, and you’ll get to work with some of the best & brightest minds in the field.About You5+ Years in a customer facing leadership role.Experience leading and recruiting global teams focused on post-sales success and product enablement for customers.Strong understanding of customer success best practices and strategies.Proven experience in a senior customer success role for highly technical products, preferably in a fast-paced start-up environment.3+ years experience with a SaaS or other recurring revenue/service business model.Proven experience in a senior customer success role for highly technical products, preferably in a fast-paced start-up environment.Upsell and cross-sell experience within large enterprises is a must. This role has unlimited commission to motivate finding the best places for our product across different teams and geographies.Strong operational discipline with an analytical and process-oriented mindset. You take a data-based approach to decision making and assessment.Strong history of mentorship; you’ve left a legacy of successful and motivated teams.A servant-leader approach to management; you care about your team and their success both as a group and as individuals.A passion for Customer Engagement and service mentality.Excellent communication and presentation skills, both verbal and written Hands on. Passionate. Curious. Persistent. Creative. Excellent managerial and leadership abilities.Exceptional interpersonal, negotiation, and conflict resolution skills.Ability to work and thrive in a dynamic, rapidly changing environment.Ability to analyze, interpret and utilize complex data to make informed strategic decisions.Next StepsTo apply for this job, please send a short cover letter and resume to careers@private-ai.com with the subject line “Director of Customer Success.” Bonus points if you mention your favourite type of pie within your cover letter.



  • Canada Private AI Full time

    1 day ago Be among the first 25 applicants Director of Customer Success (Toronto or Remote Globally) About Private AI Founded in 2019 by privacy and machine learning experts from the University of Toronto, Private AI’s mission is to create a privacy layer for software and enhance compliance with current regulations such as the GDPR. Identifying,...


  • Canada Private AI Full time

    Director of Customer Success (Toronto or Remote Globally) About Private AI Founded in 2019 by privacy and machine learning experts from the University of Toronto, Private AI’s mission is to create a privacy layer for software and enhance compliance with current regulations such as the GDPR. Identifying, reducing and removing privacy risks using AI,...


  • Canada Private AI Full time

    Director of Customer Success (Toronto or Remote Globally) About Private AI Founded in 2019 by privacy and machine learning experts from the University of Toronto, Private AI's mission is to create a privacy layer for software and enhance compliance with current regulations such as the GDPR. Identifying, reducing and removing privacy risks using AI, Private...


  • Canada LifeRaft Full time

    LifeRaft Director of Customer Success This role will sit within Canada, in the Eastern, or Atlantic Time Zones. Travel to our Halifax, NS office will be required on an as needed basis, frequency dependent on incumbents location. Dedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative...


  • Canada Owner Inc Full time $175,000 - $225,000

    Director of Customer Success and Support Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but...


  • Canada LifeWorks Full time

    Director Customer Success page is loaded Director Customer Success Apply locations Montreal, Quebec, Canada time type Full time posted on Posted 30+ Days Ago job requisition id R-14986 TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the...


  • Canada Highspot, Inc. Full time

    Director, Customer Success - Enterprise & Strategic - Remote Highspot is venturing into a unique category revolutionizing the way companies enhance sales productivity. Passionately dedicated to reshaping how millions work with sales enablement, Highspot is dedicated to developing cutting-edge software with a touch of magic. A fantastic workplace isn't just...


  • Canada Owner.com Inc Full time

    Director of Customer Success and Support Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but...


  • Canada Decarbonize Full time

    Regrow is seeking a passionate, customer-centric and innovation-driven leader to join our Customer Success team as Director, Customer and Tech Support. You will be responsible for leading a global team of Customer Product Support Specialists dedicated to providing exceptional proactive and reactive support services for Regrow's products. You play a critical...


  • Canada Decarbonize Full time

    Regrow is seeking a passionate, customer-centric and innovation-driven leader to join our Customer Success team as Director, Customer and Tech Support. You will be responsible for leading a global team of Customer Product Support Specialists dedicated to providing exceptional proactive and reactive support services for Regrow’s products. You play a...


  • Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...


  • Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...


  • Canada Boreal Information Strategies Inc Full time

    Are you looking for a position that combines information technology and contribution to sustainable development? This is the challenge that awaits you at Borealis. The Borealis software solution has more than 5,000 users, who work to build trusting relationships with their stakeholders in more than 50 countries. It is therefore imperative that we provide...


  • Canada SysAid Technologies Ltd. Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Canada Pharmacy Technician Society of British Columbia Full time

    Customer Success and Implementation Manager - GenXys Health Care Systems GenXys Health Care Systems creates and sells clinical decision support software to assist health care providers with medication management and precision prescribing. Our software applications are used by labs, pharmacists, physicians, pharmacy benefit managers and health care...


  • Canada ZAG Zyklotron AG Full time

    *Open to remote candidates that reside in the United States and Canada All VelocityEHS employees have a role in delivering value across our customer base, but it is our Customer Success Managers (CSM) who are uniquely positioned to ensure the value is being received. As a Senior CSM, you will be responsible for engaging with customers' post-sale to develop...


  • Canada Evisort Inc. Full time

    Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero. We create cutting-edge AI technology that makes contracts searchable...


  • Canada Evisort Inc. Full time

    In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero. We create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business...

  • Customer Success

    5 days ago


    Canada BIS Safety Software Full time

    BIS Safety Software is a rapidly growing company in the safety industry, offering cutting-edge software solutions.We are looking to expand our team and currently in search of a dedicated full-time team member for Customer Success focusing on Onboarding and Education. We need someone who is passionate about providing exceptional customer service, enjoys...


  • Canada Chartbeat Inc. Full time

    The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...