Customer Success&Implementation Manager

3 weeks ago


Canada Pharmacy Technician Society of British Columbia Full time

Customer Success and Implementation Manager - GenXys Health Care Systems
GenXys Health Care Systems creates and sells clinical decision support software to assist health care providers with medication management and precision prescribing. Our software applications are used by labs, pharmacists, physicians, pharmacy benefit managers and health care organisations across the US and Canada. Many of our customers utilize pharmacogenetic testing to improve prescribing, and our software can assist health care providers in utilizing this information in a clinically actionable way.
Position Title Customer Success and Implementation Manager
The Customer Success and Implementation Manager role is a key customer-facing position where you will ensure our customers are fully supported as they implement and roll out our cloud-based software solutions. The role necessitates strong collaboration with our internal teams and our customers to ensure that GenXys’s software meets our customers’ needs. The Customer Support and Implementation team coordinates and leads customer onboarding and training sessions, with the support from all our other teams. The goal is to ensure a great customer experience.
Become a technical product expert for GenXys’s software products.
implementation, training, and onboarding of GenXys' customers.
Guide customers through a standardized and repeatable implementation process including
being the customer liaison at all stages.
Educate, train and consult with customers and partners on solution deployment options.
Receive, organize, and evaluate external feedback for GenXys' software products.
Assist in creating training materials and documentation to ensure successful and scalable
adoption of GenXys’ software products.
Minimum Bachelor’s Degree or registered Pharmacy Technician designation.
• Minimum of 2 years of experience working in a customer support, project management,
software implementation, or similar role.
• Exceptional customer service skills.
• Fluent in English with excellent verbal and written communication skills.
• Experience in the US or Canadian healthcare system or with health care technology is an asset.
This is a remote role, for a Vancouver-based company, open to applicants who are eligible to work within Canada.



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