RQ07393 - Change Management Consultant - Senior
2 weeks ago
Responsibilities
- Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools
- Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change
- Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions
- Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization
- Develop and implement change management strategies, plans and framework
- Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project
- Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies
- Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation
- Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to
- Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
- Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs
- Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
- Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
- Administer measurement systems to track adoption, utilization, and proficiency of individual changes
- Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices.
General Skills
- Experience and knowledge of change management industry standards, best practices, methodologies and tools
- Experience in development of training, communication, and change management strategies and plans
- Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
- Strong conflict management, interpersonal and communication skills (written and verbal)
- Experience with project management fundamentals and understanding of the lifecycle of a project
- Excellent active listening skills
- Strong analytical and decision-making abilities
- Strong presentation and group facilitation skills
Desirable Skills
- Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption
- Experience leading medium to large transformational change projects
- Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
- Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
- Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities
- Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes
- Experience managing the change management process, and applying change management best practices to support the project or initiative
- Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation
- Ability to influence others, at all levels within the organization, and move towards a common goal
Desirable Skills
- Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption
- Experience leading medium to large transformational change projects
- Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
- Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
- Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities
- Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes
- Experience managing the change management process, and applying change management best practices to support the project or initiative
- Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation
- Ability to influence others, at all levels within the organization, and move towards a common goal
Skills
Experience and Skill Set Requirements
Change Management Experience and Qualifications
- 5+ years providing Change Management services for client facing projects
- Experience with developing change management strategies and plans including developing change management artifacts such as change impact assessments, communication strategies and drafting stakeholder communication and engagement as well as collecting user feedback
- Experience in executing Change Management in accordance with change management strategies and plans
- Preference for a designation in change management such as PROSCI
Technical Knowledge
- Demonstrated experience with developing engaging communication materials such as emails, posters, videos and presentation
- Strong leadership, facilitation and consultative skills to collaborate with stakeholders to identify client needs
- Strong interpersonal skills include excellent oral and written communication
Tools and process
- Demonstrated knowledge and experience with change management frameworks (e.g., PROSCI, etc.)
- Basic project management skills to develop, implement and monitor change management plans
Public Sector Experience
- Experience in working in accordance with policies and procedures of Ontario Public Service would be an asset
- A lot of experience with providing Change Management services for client facing projects
Nice to have:
- Public sector experience
- Preference for a designation in change management such as PROSCI
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