Account Manager

2 weeks ago


Ottawa, Ontario, Canada LeverageTek Staffing Solutions Full time
We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.
Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor management.

Reporting to the Vice President of Sales, the Account Manager role provides the opportunity to represent LeverageTek Staffing Solutions to existing, highly valued customers who have come to love and appreciate what we bring to the table. Approximately 75% of this B2B outside sales role will be focused on maintaining and nurturing existing (live) customer relationships, while 25% will be focused on spring-boarding off these successes into developing new business. You have a cast iron work ethic and your steadfast follow up skills and client-service mentality are professional attributes that make you stand out amongst your peers. You love tracking upcoming customer needs, understanding their projects, and positioning your company to deliver. You are so aligned and in tune with your customers' success that they often forget that you are an outside supplier and not a trusted internal partner.

Maintain and grow LeverageTek's presence in existing client organizations by continuously meeting with valued customers and keeping service levels high.
Manage numerous ongoing staffing engagements by frequently meeting with customers and billing consultants.
Schedule & attend frequent customer meetings in person and via video call.
Attend customer events and other relationship building activities that can at times occur out-of-office and outside of regular working hours.
Frequently attend meetings with consultants at, or near, the customer's work site. Resolve customer and consultant issues and handle complaints in a timely manner.
Excellent relationships management skills and networking skills
Strong emotional intelligence with a customer service mentality
The ability to learn new technical and business concepts
Proficiency in Microsoft Office required
Experience with Applicant Tracking Systems considered an asset
4+ years of professional account management achievement with demonstrated experience developing and maintaining a thriving business territory
~ Proven experience in a 'farmer' sales role focused on maintaining & growing revenue
~ Ability to track opportunities, gather intel, and align service features to customer needs
~ Demonstrated experience negotiating client contracts, and pricing as the primary point of contact. This includes familiarity and experience negotiating and reviewing contract terms and conditions
~ Experience in a lead account management role contributing to, and supporting, client RFP/Bid responses
~ Prospective candidates living outside the National Capital Region (Ottawa/Gatineau) must be willing to relocate.

Voluntary Registered Retirement Savings Plan (RRSP) with company matching after 1 year of employment
~Be supported every step of the way as your follow your career path and aspire to new heights
Comprehensive training
Our training will set you up to succeed
We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.
Accessibility accommodations are available upon request
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