Remote - Technical Support Advisors
Found in: Jooble CA O C2 - 5 days ago
Founded in Quebec City in 2010, Petal is a dynamic and growing company made up of over 350 enthusiasts who have developed innovative real-time care orchestration and medical billing solutions for Health Delivery Organizations. Patient self-scheduling, clinical capacity management, care coordination, physician scheduling and secure communication, all on our innovative and secure cloud platforms.
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. We're honored to also have been recognized as a Top Employer for today's youth
Join us in our mission to empower healthcare innovators and improve healthcare differently.
As a Technical Advisor, you will contribute to the satisfaction and retention of our customer base. You will act as a coach to our user base, supporting them after the implementation period, answering their questions and guiding them on the optimal use of our products.
You'll develop product knowledge and collaborate with Senior Technical Advisors, the implementation team and the quality assurance department. You can expect an onboarding program and continuous product training in this position.
Act as first line support for our customers via phone, email and chat ensuring their issues are resolved quickly and professionally;
Handle level 1 and 2 support tickets;
Prioritize support requests and enhancement requests;
Work closely with the various cross-functional teams to handle and resolve technical issues quickly.
Are you a self-motivated, fundamentally positive person for whom helping our clientele of doctors and healthcare professionals is a source of motivation? Excellent technical skills and the ability to learn a variety of computer systems and tools;
Since you'll be interacting with our clientele, many of whom are unilingual English or French speakers, fluency in English and French (spoken, written and read) is required;
Knowledge of Zendesk (asset);
An understanding of medical schedules and the administrative workings of the healthcare system (a major asset).
Petal’s position on remote working
In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. A signing bonus of $1,000 for your remote work set-up;
~ A complete group insurance plan, including dental;
~ Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.
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