Product Technical Specialist

1 month ago


Montréal QC, Canada GRAITEC GmbH Full time

GRAITEC Group Company is a global Software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.
We see ourselves as a 30 years old startup, having doubled our revenue in the last 3 years again thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).
We strongly believe that this growth will continue since the market is only at the beginning of its digitization.
Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.
A true international group: Graitec serves more than 200 000 customers worldwide with +50 offices in 13 different countries, enabling us to meet our customer needs around the globe
A market leader: we are one of the largest AUTODESK Platinum partners and the only one operating at worldwide scale with an equal split of the business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Softwares
Strong Products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.
This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth

Connections with the Chief Technical Officer (CTO) team to follow the development cycle and be sure we deliver on time the products.
The Product Specialist ONYX will daily work with Product Manager (direct report) and the Fabricate Product Line Director to deliver together expected content.

The Product Technical Specialist is tasked with the stewardship of product development and enhancement, specifically for our prefabrication solution, ONYX. This role demands a strategic blend of technical acumen and market insight to manage the product lifecycle effectively, from conception through to delivery. The Product Technical Specialist will spearhead the identification of innovative features, develop comprehensive technical specifications, and work closely with the engineering team to ensure the timely release of high-quality products.
Onyx, as a cloud-based document management software tailored for the prefabrication industry, particularly those using the Metal Wood Framer (MWF) modeling solution, offers an array of features designed to optimize the fabrication process from design to delivery. Its capabilities are specifically engineered to meet the demands of producing Computer Numerical Control (CNC) outputs for panels framed in MWF, alongside a suite of other functionalities that enhance efficiency, accuracy, and collaboration across projects. CNC Output Generation
Shop Drawing Generation
Enhanced Security and Data Protection
Contribute to the technical specifications for further implementation in the software with technical capabilities to approach global topics and customer requests.
Market intelligence together with the Marketing team
Contribute to develop, with the PM and the marketing team, a comprehensive sales tool kit (demos, best-use, documentation, video content etc.) Develop and deploy an internal pre and post training program, including documentation that ensures localized skills are of the highest quality and are retained.
Contribute to develop a go-to-market strategy that considers local/regional/territorial/global exhibitions, events, and associations.
Ensure customer success through management of final delivery of product and customizations, by means of regular follow up, customer trainings and site visits.
Create regular marketing material and content that support localized sales efforts (including newsletters, value propositions, mailers, etc.)
Clear and High-quality specifications and analysis documents, fitting with end-user’s requirements.
All new functionalities tested with at least one documented test for release.
At least one yearly local/regional/territorial/global exhibition or event (can be done online) for allocated products
At least one external article / post (videos, webinar) about new functionalities
Understanding of Agile Process through practical application.
~ Familiarity with the prefabrication industry, particularly with wood and LGS framing.
~ Proven track record of working on projects related to the product scope.


Bachelor’s or Technical degree in civil / construction engineering or equivalent work experience in construction Industry
Strong project management skills coupled with a high attention to detail and superior multi-tasking abilities.
Good written and verbal communication skills, technical writing experience.
Business level English (English is the working language)
Ability to work as a remote employee as part of a geographically dispersed team.
Business Unit leader



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