Bilingual Technical Support Advisor

4 weeks ago

Montréal, Canada SherWeb Full time

Position: Full-time, permanent._
- Start date: As soon as possible._

**Here’s** **what we do and why we do it.**

**This is what your day-to-day in this role will look like.**
- Resolve technical issues for customers: identify the causes, support the client remotely by using virtual machines, find and carry out solutions.
- Confront new technical issues every single day, from changing a password to migrating 200 users in a hybrid setup and be the contact person to solve them.
- Use your solid customer service skills. We always put our partners' happiness first.

**Here’s** **what you need to have** **to get the job.**

If you have at least half, you have a great chance to receive a call from us.
- Experience in taking care of customers in a rapidly moving environment.
- A marked interest for Information Technologies.
- Availability to work variable shifts (days, evenings, nights and weekends).
- You have excellent communication skills, in both French **and** English.
- Ability to vulgarize technical concepts.
- Strong problem-solving skills.
- Sense of urgency and ability to cope with stressful situations.
- Solution-centric approach and customer-oriented attitude.

**If you have these skills, you will fit right in with us.**
- **Communication skills **- Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).
- **Organization and resourcefulness **- Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.
- **Problem-solving skills** - Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.
- **Adaptability** - Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).

**Here’s** **what you can expect from us.**

Shortcutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a strong foundation for your potential. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.

**This is our team philosophy.**

Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Sherweb is committed to fostering, cultivating and preserving an environment of diversity and inclusion where everybody can feel welcome. We're looking to grow our teams with people who share our passion for innovation and creating the best experience for our employees, partners and clients.

LI-Remote

LI-JL1

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