Technical support

3 weeks ago

Toronto ON, Canada ProViso Staffing Full time

Job Description/Accountabilities:

• The primary accountability of this position is to provide first level technical support. Key responsibilities include:
o Provide onsite support to bank’s employees and contractors for technical issues involving (but not limited to); applications and software as well as bank provided devices and hardware.
o Ensure a high level of service delivery in accordance with bank’s Framework and policies.
o Educate end users on hardware, software and access request processes.
o Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
o Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.
o Identify trends and opportunities for improvement as well as provide ongoing feedback.
o Identify and escalate wide-impact or potential wide-impacting outages.
• Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality.
• A single point of contact for onsite technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices) to client’s employees in all lines of business.
• This business operates Mon-Fri from 7:30am-6:00pm in a team-oriented environment of around 20 front line support representatives across multiple locations in Canada and US. Working in collaboration with support teams, the business relies on The Breakroom employee’s vast expertise of technical and application related knowledge to deliver an excellent colleague service experience with focus on maintaining high first visit resolution rates.

Qualifications/Skills/Experience:

• Excellent written and oral communication skills.
• Ability to work flexible schedules based on business forecast requirements (which are subject to change).
• Above average computing and navigational skills.
• Exceptional customer service skills.
• Experience with ticketing systems is an asset.
• A team player who collaborates effectively with peers and other teams.
• Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint).
• CompTIA A+ certification.

Technical/Troubleshooting ability:

• A technical support background or related education including experience with some or all of the following: Windows 10, 11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support. Experience with iPad, Tablets, Smartphone, and Android devices

Summary of day-to-day responsibilities:

• Servicing internal clients with IT issues
• Onsite technical support

Must have:

• Windows OS
• Mobile android and IOS
• Hardware troubleshooting and repairs
• Comp TIA A cert

Nice To Have:

• Ticketing experience

Job Details

11988

Contract

2 years

Toronto

#J-18808-Ljbffr

  • Technical Support Specialist

    1 week ago

    Pickering, ON, Canada Dr Support Pros Inc. Full time

    Dental IT Service Technician Dr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from Toronto, Burlington, Cambridge and Halifax, with its head office located in Pickering, ON. We take pride in being a leader in the support of medical and dental offices. JOB...

  • Technical Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    7 days ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Team Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    7 days ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Lead

    3 weeks ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    7 days ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Lead, Data

    3 weeks ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant solutions, troubleshoot...

  • Technical Training Team Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. This role will build a partnership with stakeholders in the Business and/or IS units to...

  • Software Technical Support

    3 weeks ago

    Toronto, ON, Canada ProViso Staffing Full time

    The primary accountability of this position is to provide first level technical support. o Provide onsite support to bank’s employees and contractors for technical issues involving (but not limited to); applications and software as well as bank provided devices and hardware. o Ensure a high level of service delivery in accordance with bank’s Framework...

  • Technical Analyst

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The Need Scotiabank’s Global Technology & Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Technical Analyst and the primary...

  • Technical Support Engineer

    1 week ago

    Toronto, ON, Canada MPOYNT Full time

    MPOYNT is currently putting together a dynamic delivery and results driven Service Management Team to help our client partners successfully adopt mobility, both as a technology product and productivity tool.As a Technical Support Engineer, you will be a master problem solver and customer first focused technologist. We will provide a deep and broad knowledge...

  • Technical Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Support Specialist

    1 week ago

    Toronto, ON, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application...

  • Technical Support Engineer

    1 month ago

    Toronto, ON, Canada Django Rest Framework Full time

    Forethought is hiring a Remote Technical Support Engineer We are tackling a growing $30B+ market, fueled by the global demand for automation, and we’re assembling a world-class team to help us get there. We're looking for a Technical Support Engineer who is passionate about customer experience and enjoys working with Python and SQL. You’ll work...