Technical Training Team Lead

3 weeks ago

Toronto ON, Canada Tundra Technical Solutions Inc. Full time

We are looking to hire a full time Senior Technical Lead for our Technology team.
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabalise (resolve issues or escalated concerns).
Customer Relationship Management
Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration
Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations
Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization
You will lead a team and manage a complex portfolio with multiple products in a technology environment
Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities
Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement
Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness
Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
Accountable for maintenance, support, and availability of on premise systems and, 3rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support
Keep current on industry technology direction and best practices
Contribute to the annual business planning process by providing a financial view of application support
Post-secondary degree/diploma in business or computer science or equivalent experience.
A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities
Agile Leadership experience in a technology environment
A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit.
Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
Strong relationship building and influencing skills
Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
Experience of working with Agile/DevOps methodology is desirable
Experience with ServiceNow platform and ITIL Certification considered strong assets
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