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Director, Disability Management Quality And Training
2 weeks ago
Job Overview: The Director, Personal Lines will be responsible for working alongside and reporting to the President, to drive continued growth and profitability of our Personal Lines Insurance Department. You will provide strategic direction and leadership for the development of underwriting, workflow, training, compliance strategies and action plans to ensure that portfolio benchmarks are met. Your accountability extends both to profitability and growth of the Personal Lines department.
*This role can work out of the Saint John or Moncton office.
Assist with development of strategic plans and direction as well as overseeing the implementation of short and long-term initiatives that support growth and profitability of our Personal Lines Department.
Facilitate the integration of any acquisitions under Cooke Insurance and act as an ambassador of our core values and culture.
Provide operational support all tuck in acquisitions under the Cooke Insurance brand and regularly travel between satellite locations as needed.
Oversee and audit the service of all Personal Lines clients to ensure quality and efficiency standards being met.
Maintain strong relationships with personal lines insurance carriers.
Assist with recruitment and training of personal lines staff.
Coach, mentor and develop Personal Lines team members to achieve desired personal and organizational objectives.
Keep up-to-date on changes in the personal lines insurance marketplace and ensuring every broker in the company is educated, informed and supported.
Lead, manage, and establish performance expectations for Personal Lines Department staff.
Hold regular meetings with Personal Lines staff and provide direction which aligns with company's vision.
Collaborate with the President, on financial measurements and analysis to evaluate and establish Cooke Insurance’s business operations and to determine/forecast hiring decisions.
Work with the President, on the Personal Lines operations budget, goal setting, and annual compensation increases.
Maintain company’s best practices while ensuring legal compliancy and establishing new ones to stay competitive in the insurance marketplace.
Exhibit a leadership style that fosters a culture of innovation, creativity, accountability and collaboration
Minimum 5 years experience at leadership/senior management level preferably in an insurance brokerage/company setting leading a frontline team in Personal Insurance.
Bachelor degree in Business Management or B.A. CIP / FCIP designation an asset
In-depth knowledge of insurance brokerage business practices and processes
Understand how products and services impact client needs and develop processes to improve quality
Navacord is actively committed to support diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities.
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