Customer Service-Learning Specialist
3 weeks ago
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent communication, organizational, leadership skills to plan and deliver quality training programs. In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Corporate Customer Service Training Branch. Deliver initial, regulatory, recurrent, and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained. The position does require traveling.
Responsabilities:
- Provide classroom and instruction/ facilitation related to Customer Service, Initial, Regulatory, soft skill, and customer service excellence, as required.
- Provide coaching and operational support to front line employees as required.
- Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
- Prepare reports on training activities as required.
- Support scheduled training activities, training events and other training related activities.
- Complete existing training/communications material such as pre and post training documentation.
- Liaise with Training Delivery Managers and other members of the Customer Service Training team.
- Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required.
- Assist in maintaining training records.
- Participate in meetings, workshops, etc., as required.
- Follow any Training Initiatives as outlined by the Customer Service Training Delivery Manager or Corporate Customer Service Training.
Qualifications
- High School degree
- Knowledge of adult learning methodologies
- Must be a self-starter with excellent time management skills
- High regard for safety
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Proficient in Airport Process for Customer Service
- Must have excellent attendance, punctuality, and performance records.
- Proficient in MS Windows, Word, Excel, Power Point, Teams, and SharePoint.
- Must be able to travel.
- Excellent facilitation and instruction skills.
- Highly flexible and adaptable
- Ability to meet deadlines, work under pressure and prioritize multiple projects
- Strong leadership and conflict resolution skills
- Motivated and enthusiastic team player
- Ability to work independently with minimal supervision
- Flexibility to work AM and PM shift times
- Bilingual (English/French) is a requirement
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
#J-18808-Ljbffr-
Customer Service-Learning Specialist
3 weeks ago
Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use...
-
Global Technology Learning Specialist
4 weeks ago
Canada Dentons Full timeThe Global Technology Learning Specialist holds a central position within our global business technology team, spearheading efforts to enhance the technical proficiency and operational efficiency of our workforce. Reporting directly to the Global Senior Manager, Service Delivery and Operations, and closely collaborating with the GBT teams and VMAs. This...
-
Learning and Development Specialist
2 weeks ago
Canada Waypoint Full timePOSITION OVERVIEW Waypoint is seeking a Learning and Development Specialist to facilitate the growth and development of our employees across various departments. This role will collaborate closely with leadership and managers to design, implement, and evaluate effective learning initiatives that align with our organizational goals and values. The ideal...
-
Learning and Development Specialist
3 weeks ago
Canada Waypoint Full timePOSITION OVERVIEW Waypoint is seeking a Learning and Development Specialist to facilitate the growth and development of our employees across various departments. This role will collaborate closely with leadership and managers to design, implement, and evaluate effective learning initiatives that align with our organizational goals and values. The ideal...
-
Learning and Development Specialist
3 weeks ago
Canada Waypoint Full timePOSITION OVERVIEWWaypoint is seeking a Learning and Development Specialist to facilitate the growth and development of our employees across various departments. This role will collaborate closely with leadership and managers to design, implement, and evaluate effective learning initiatives that align with our organizational goals and values. The ideal...
-
Learning and Development Specialist
3 weeks ago
Canada Waypoint Full timePOSITION OVERVIEWWaypoint is seeking a Learning and Development Specialist to facilitate the growth and development of our employees across various departments. This role will collaborate closely with leadership and managers to design, implement, and evaluate effective learning initiatives that align with our organizational goals and values. The ideal...
-
Customer Support Specialist
3 weeks ago
Canada Ascertra Full timeAscertra is on the lookout for a dynamic Customer Support Specialist to join our team. Ascertra is a Constellation Software Inc. company (TSX:CSU) and has offices globally including within the United States of America, Canada, the UK, Norway, India and more. Our global teams work together to create the best possible experience for employees and customers. ...
-
Customer Service Agent
3 weeks ago
Canada Executive Aviation Fuels Ltd Full timeDo you enjoy the aviation industry and are looking for a leadership opportunity? Are you passionate about aviation and looking to grow your career? If you've answered yes, we'd love to hear from you! So, would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the...
-
Customer Success Specialist
4 days ago
Canada, CA NBM Staffing and recruitment Full timeFull job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...
-
Customer Success Specialist
3 days ago
Canada NBM Staffing and recruitment Full timeFull job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...
-
Customer Success Specialist
4 days ago
Canada NBM Staffing and recruitment Full timeFull job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...
-
Customer Success Specialist
2 days ago
Canada NBM Staffing and recruitment Full timeFull job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...
-
Customer Success Specialist
3 days ago
Canada NBM Staffing and recruitment Full timeFull job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...
-
Customer Success Specialist
3 days ago
Canada NBM Staffing and recruitment Full timeFull job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...
-
Customer Care Specialist
32 minutes ago
Canada Madison Group of Companies Full timeAbout Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...
-
Remote Technical Support Customer Service Agent
4 weeks ago
Canada Auctria Full timeApr 10, 2024 - Auctria is hiring a remote Customer Success Specialist. Customer Success Specialist:A full-time role with the Auctria.Typical shift Monday through Friday, 10:00AM to 6:00PM Pacific time zone. You will be required to work one Saturday a month. Strong proficiency in reading, writing, and speaking English is mandatory. Auctria is a...
-
Customer Success Specialist Montreal
3 weeks ago
Canada MYR Full timeCustomer Success Specialist, Montreal (QC) Baristas, cooks, servers wanted for a job in tech! Do you have restaurant or cafe experience? We’re looking for a Customer Success Specialist #J-18808-Ljbffr
-
Customer Support Specialist
3 weeks ago
Canada Driversnote Full timePart-time Customer Support Specialist (Western Canada) Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, so we try to remove this tedious work and simplify our customers’ lives by saving them time...
-
Canada Driversnote ApS Full timePart-time Customer Support Specialist (Western Canada) We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking: Canada, the US, Australia, and the UK - so we’re aiming to expand our international team to serve customers and users all around the world. If you are curious, driven and...
-
[Hiring] Customer Success Specialist @Auctria
4 weeks ago
Canada Auctria Full timeApr 10, 2024 - Auctria is hiring a remote Customer Success Specialist. Location: Canada. Customer Success Specialist:A full-time role with the Auctria.com Typical shift Monday through Friday, 10:00AM to 6:00PM Pacific time zone. You will be required to work one Saturday a month. There may be instances where working longer or modified hours may be...