Manager, Business Applications, Data and Analytics
2 months ago
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Manager, Business Applications, Data and Analytics – Global
Canada & US
We are seeking a highly motivated and experienced technical working lead to join our team as the Manager, Business Applications, Data and Analytics – Global. Reporting to the Vice President, Information Technology, this role will oversee service delivery for companies in the US, Canada, and Australia, and will be responsible for ensuring high-quality delivery of business applications, data and analytics services, and solutions. The ideal candidate will be a self-starter, passionate about technology and innovation, and possess strong leadership and communication skills.
Responsibilities:
• Manage and maintain the portfolio of business applications, data systems, and BI platforms for our clients in the US, Canada, and Australia.
• Collaborate and communicate with stakeholders, developers, and technical team members to deliver on business objectives, identifying and addressing gaps in the technology solutions.
• Develop and maintain documentation for business processes, operational procedures, technical design, solution structure and functional know-how, etc.
• Collaborate with other teams that are often geographically spread, to define, plan and oversee projects that your team will own or participate in.
• Manages team projects and deliverables utilizing common project management frameworks and delivery methods while ensuring team collaboration.
• Provide 24X7 escalation support to cross functional team for critical incidents.
• Develop and maintain knowledge base documentation.
• Analyze business requirements and recommend technical solutions that will optimize system performance, security, and user experience.
• Provide technical support for business applications and data systems to ensure their continued operation and optimal performance.
• Participate in the gathering and documenting of business processes and requirements for the system with key business users.
• Manage multiple initiatives of innovation and converge them all into common strategic objectives.
• Lead discussions with business stakeholders and suggest holistic solutions/improvements for both technical strategy and business processes.
• Exhibit strong initiative; self-starter that can lead others in ambiguous situations.
• Influence and drive others toward common goals.
• Lead by example creative and innovative idea generation and influence decisions across different teams.
• Ensure that the team’s work meets or exceeds quality standards and adheres to best practices and procedures.
• Business travel within Canada, US, Australia, and other countries may be required.
• Forecast and manage budgets for the portfolio and ensure delivery within budgetary constraints.
• Provide regular reporting to senior management on portfolio performance, risks, and opportunities.
Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in managing technical teams, with a focus on business applications, data, and analytics.
• Knowledge and experience with enterprise scale ERP, CRM, and BI platforms, working with various stakeholders across the business areas.
• Experience working with managed service providers, SaaS services, and hosted solutions.
• Experience developing and maintaining knowledge base documentation.
• Solid analytical skills, experience solving practical issues, and engaging cross-functional teams.
• Ability to effectively prioritize and execute tasks while handling time-sensitive competing priorities.
• Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills.
• Ability to lead discussions with business stakeholders and suggest holistic solutions/improvements for both technical strategy and business processes.
• Exhibits strong initiative; a self-starter that can lead others in ambiguous situations.
• Ability to influence and drive others toward common goals.
• Leads by example creative and innovative idea generation and influences decisions across different teams.
• Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users.
• Ability to manage multiple initiatives of innovation and converge them all into common strategic objectives.
• Excellent written and verbal communication skills.
• Experience with cloud-based data platforms, such as Azure Data Lake, Azure Data Factory.
• Experience with data visualization and analytics tools, such as Power BI or Tableau.
• Experience with data integration and ETL tools
• Experience with agile and DevOps methodologies.
• Experience with ITIL service management framework and best practices.
We offer competitive compensation packages, flexible work arrangements, health and wellness benefits, retirement benefits, professional development opportunities, paid time off, and a fantastic work environment that promotes teamwork, safety, and a sense of community. If you are passionate about leading people with integrity and developing a career with an enterprise scale organization, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.
IMPORTANT:
• We thank all applicants for their interest; however, only those candidates who are shortlisted will be contacted:
CLOSING DATE: Until Filled
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
If you would like to apply for this position, please submit your resume online via our Applicant Tracking System or drop your resume at any of our office locations.
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