Director, Disability Management Quality And Training

3 weeks ago

Ottawa ON, Canada Bayshore HealthCare Full time

The Area Director - Consumer Division, under the direction of the Regional Director, is accountable for all aspects of Branch Office operations including business development through marketing and sales, human resources, budget and finance, quality management, information systems, and the integration of directives from the National Service Centre and local health authorities.



Branch Office Operations


Organize Branch Office operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
Implement and Support Company sponsored programs, such as clinical, marketing, risk management and so forth, in accordance with policy and process. Proactively suggest ideas for development of new programs to corporate and division support staff.
Manage human resources with respect to strategic manpower planning, recruitment, selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition and the implementation of relevant policies.
Ensure that client care and service are delivered in accordance with local, provincial, and federal legislation and with Bayshore Home Health’s Code of Ethics, Statement of Client Right and Responsibilities and Standards of Practice; manage all contractual agreements and liase with funding partners and clients.
Collaborate in the implementation and maintenance of the office information systems and ensure the availability of local systems support.
ensure that all client concerns and complaints are followed up and outcomes documented.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Develop and lead the implementation of annual business and marketing plans; Participate in the development and implementation of the corporate strategic business and marketing plans as requested.
Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.
Financial Management


Develop, implement and evaluate, in keeping with direction from the Director Regional Development, an internal financial system that is accurate and efficient.
Prepare an annual budget and subsequently manage expenses in relation to revenue; Quality Management and Continuous Improvement


Lead the development, implementation and evaluation of the Quality Management System; Arrange internal quality audits and reviews as requested by the National Service Centre.
Complete all required Quality Management Reports.
It shall be the responsibility of every Area Director to ensure that employees are trained in and follow safe work procedures, company health and safety policies and all applicable federal, provincial and municipal regulations.
Completion of a Bachelor’s degree in Business or a health-related discipline is preferred or equivalent experience; the Area Director must have a solid knowledge of the principles, practices and methods of business development, operations, service delivery, financial management and control, program development, implementation and evaluation, and human resources practices.



At least five years of progressively responsible recent experience in management, two of which were at a supervisory level and preferably in a health care setting; demonstrated knowledge of personal computers and related software such as Windows and payroll/billing systems; critical thinking, being a self starter, above average report writing and communication skills; valid driver’s license and willingness to undertake out-of-town travel as required.


Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.


“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”


Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes. #

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