Director, Disability Management

3 weeks ago

Aurora ON, Canada KTI Limited Full time

As a key member of our leadership team, the Director of Customer Solutions and Distribution Centre Operations plays a pivotal role in providing strategic direction, operational expertise, and leadership to our Customer Solutions and Distribution Centre teams. The successful candidate will collaborate closely with internal and external stakeholders to drive operational excellence and support the growth of all KTI business units with a strong customer-centric focus.

In leading this team, you are responsible for overseeing all facets of order execution, including order management, procurement, vendor engagement, inventory control, quality management and logistics. Building and developing a high performing team through leadership, coaching and mentorship is critical for success.

This role demands a strong understanding of ERP solutions and will be a champion for technological solutions to enhance business efficiencies, improve inventory controls, and enhance traceability.

Develop and implement strategic initiatives to optimize customer solutions and distribution centre operations in alignment with business objectives.
Drive continuous improvement efforts to enhance processes, efficiencies, and overall performance.
Lead the Customer Solutions team to ensure flawless order execution, including order management, procurement, vendor engagement, inventory management, and logistics.
Build and develop a high-performing Customer Solutions and Distribution Centre team through effective leadership, coaching, and mentorship.
Maintain and enhance the Quality Management System and establishing clear and concise standard operating procedures.
Bachelor's degree in business administration, supply chain management, logistics, or a related field
Extensive experience (8+ years) in customer solutions management, distribution centre operations, or supply chain management, with a proven track record of leadership and achievement.
Experience with ERP systems (ideally NetSuite), warehouse management systems (WMS), and other relevant technologies.
Proficiency in data analysis and using insights to drive decision-making.
As an organization, we commit to applying the principles of dignity, independence, integration, and equal opportunity in the Accessibility for Ontarians with Disabilities Act Customer Service Standard, and the Integrated Accessibility Standards Regulation. KTI Limited understands the importance of ensuring the full inclusion of all individuals with disabilities by fostering an accessible and welcoming environment for all. As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role.

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