Sales Account Executive
1 month ago
Sales & Account ManagementKingston,Ontario2024-967
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.
What You’ll Do Here:
- Retaining current accounts at a rate of 95% or higher.
- Driving territory sales expectations and results through the selling of additional portrait programs, products, and services to current accounts within the assigned sales area.
- Servicing and retaining accounts by addressing ongoing customer needs. Selling new accounts in assigned prospects.
- Leveraging existing relationships within current accounts to sell deeper and sell other products.
- Re-booking business at a rate of 95% or higher every year in assigned accounts following company re-booking guidelines.
- Maintaining and updating current products and services knowledge.
- Selling new accounts via assigned account prospects.
- Assisting with data collection from accounts as required (e.g., EDT).
- Attending regularly scheduled sales meetings.
- Completing accurate sales contracts for orders, including pricing and payment terms in accordance with corporate guidelines.
- Utilizing and maintaining calling and prospecting activity reporting using the Account Management System.
- Maintaining, completing, and submitting paperwork/reports, including weekly sales logs, call reports, account files, account recovery forms in accordance with corporate guidelines.
- Building and managing long-term relationships with current accounts through regularly scheduled service calls and portrait day visits.
- Acting as the point of contact and providing a quality product, program, and service information to accounts in a timely manner.
- Responding to accounts within 24 hours of their initial call.
- Interviewing decision-maker after portrait day to ensure customer satisfaction and identify areas for improvement (where applicable).
- Providing post picture day follow-up with host to ensure their satisfaction.
- Ensuring account files are accurate and current.
- Representing Lifetouch in a professional manner at all times while adhering to all Company and territory policies and displaying confidence and professionalism even during times of stress and in difficult situations.
- Performing other projects or miscellaneous duties as requested or assigned.
- Bachelor's degree is strongly preferred or equivalent combination of education and experience
- 2-3 years of sales experience
- Results-focused
- Strong persuasive skills, specifically related to maintaining existing business
- Proven influencing and negotiation skills as related to acquiring new business
- Strong organizational and time management skills
- Strong problem-solving skills
- Excellent verbal, written, and interpersonal skills
- Ability to work independently and in a team environment
- Full use of dependable, insured automobile. Vehicle insurance must be current and in compliance with provincial law.
This position will accept applications on an ongoing basis until filled.
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