Client Services Specialist

3 weeks ago


Ottawa ON, Canada Ellement Consulting Group Full time

As a Bilingual Member Services Administrator, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. As a Bilingual Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.
Respond to telephone calls, emails and walk-in inquiries regarding Benefits and Pension.
Return voicemails and respond to email inquiries within client service standards.
Gather requested information for members, employers, and health service providers.
Communicate with healthcare providers, insurance carriers, or others to verify claims-related
Provide administrative support to the team.
Excellent customer service skills, proactively providing comprehensive service and information.
Good organizational skills and ability to prioritize tasks, meeting service standards and response
Proficiency in Microsoft Office and standard office administration procedures.
Adherence to company policies and procedures.
Bilingualism (English and French) is required.
Post-secondary diploma in a related field, such as business administration or equivalent training
~ acquired from a combination of relevant work experience and education
~1-2 years of work experience in an office environment or field related to employee benefits,
~ customer service or equivalent
~ Must possess strong computer skills and demonstrate a satisfactory level of keyboarding speed
~ Experience in health benefit plans, pensions, or the financial services industry is considered an
~ asset
~ Fluency in English and French, verbal and written

encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel
supported, involved, and engaged. compensation, and benefits package, and ongoing support for your professional and personal growth.



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