Client Services Specialist, 100% Regular
1 month ago
The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our schools are teaching communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their best.
We are seeking a creative, dynamic, committed professional to join our team:
Client Services Specialist
100% Regular
Monday - Friday, 35 hours per week (12 Month Work Year)
**ESP Level 6**: $43,749 to $55,890
The Client Services Specialist main responsibilities include but are not limited to:
Installing, checking and maintaining existing and new versions of computer software;
Maintaining data integrity in the Client Services ticketing system;
Designs and creates reports for OCDSB School staff and B< department from the Client Services ticket System for statistical purposes.
**Qualifications**:
Completion of a community college program in Computer Science, Technology or Business, with a minimum of 4-6 years of related experience, preferably in a school board environment or an equivalent combination of education and experience.
Knowledge of hardware, communications and software concepts for the full range of computer configurations from projectors, laptops, chromebooks, tablets, smartphones, desktop workstations;
Knowledge of desktop publishing and presentation skills for making presentations and providing training sessions.
Interpersonal and communication (oral and written) skills to exchange and clarify information, OCDSB policies and procedures, respond to inquiries, deal with suppliers, computer companies and OCDSB Personnel using tact, diplomacy and discretion.
Organization and time management skills required to prioritize work and manage multiple priorities. Writing skills to write reports, manuals and training materials.
Analytical and troubleshooting skills to identify and solve computer problems.
Ability to use judgement and initiative when making decisions on security access issues, determining corrective or appropriate actions when troubleshooting and/or installing network hardware and solving software problems.
Research skills to locate resources and information, review vendor documentation and evaluate software.
The incumbent must have the ability to learn new materials and technology without instruction. Ability to work independently and with mínimal supervision.
Application Process
Applications will be
considered in accordance with the ESP Collective Agreement, in the following
**order**:
1. Applications
from Regular full-time and part-time employees within ESP bargaining unit are
given first consideration. (Internal Posting)
2. Applications
from term and casual employees within ESP bargaining unit are given 2nd consideration. (External Posting)
3. Applications
been exhausted.
If you are not
Personal information is
collected pursuant to the Education Act and will be used to determine the
eligibility for employment with the OCDSB. Questions about this collection
should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean,
Ontario K2H 6L3.
OCDSB employees serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.
EDUCATING FOR SUCCESS - BUILDING BRIGHTER FUTURES TOGETHER
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