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Director of Quality Risk and Management

4 months ago

Mississauga ON, Canada Bayshore HealthCare Full time

The Area Director - Mississauga/Halton region in the Home Care Solutions division, under the direction of the Director Regional Development, is accountable for all aspects of Mississauga/Halton region branch office operations including business development through marketing and sales, human resources, budget and finance, quality management, information systems, and the integration of directives from the National Service Centre and local health authorities.



Branch Office Operations
Organize Branch Office operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
Implement and Support Company sponsored programs, such as clinical, marketing, risk management and so forth, in accordance with policy and process. Proactively suggest ideas for development of new programs to corporate and division support staff.
Manage human resources with respect to strategic manpower planning, recruitment, selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition and the implementation of relevant policies.
Ensure that client care and service are delivered in accordance with local, provincial, and federal legislation and with Bayshore Home Health’s Code of Ethics, Statement of Client Right and Responsibilities and Standards of Practice; manage all contractual agreements and liaise with funding partners and clients.
Collaborate in the implementation and maintenance of the office information systems and ensure the availability of local systems support.
ensure that all client concerns and complaints are followed up and outcomes documented.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Develop and lead the implementation of annual business and marketing plans; Participate in the development and implementation of the corporate strategic business and marketing plans as requested.
Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.
Financial Management
Develop, implement and evaluate, in keeping with direction from the Director Regional Development, an internal financial system that is accurate and efficient.
Prepare an annual budget and subsequently manage expenses in relation to revenue; Quality Management and Continuous Improvement
Lead the development, implementation and evaluation of the Quality Management System; Arrange internal quality audits and reviews as requested by the National Service Centre.
Complete all required Quality Management Reports.
It shall be the responsibility of every Area Director to ensure that employees are trained in and follow safe work procedures, company health and safety policies and all applicable federal, provincial and municipal regulations.


Completion of a Bachelor’s degree in Business or a health-related discipline; the Area Director must have a solid knowledge of the principles, practices and methods of business development, operations, service delivery, financial management and control, program development, implementation and evaluation, and human resources practices.


At least five years of progressively responsible recent experience in management, two of which were at a supervisory level and preferably in a health care setting; demonstrated knowledge of personal computers and related software such as Windows and payroll/billing systems; above average report writing and communication skills; valid driver’s license and willingness to undertake out-of-town travel as required.


Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc.