Registration/Scheduling Clerk, Psychology Services

3 weeks ago

Halifax NS, Canada Nova Scotia Health Authority Full time

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Registration/Scheduling Clerk, Psychology Services

Req ID: 180717
Department/Program: Rehabilitation Admin Services , Children's Medical Care
Location: Halifax

Type of Employment: Permanent Hourly FT ( 100% FTE) x 1 position(s)
Start Date: ASAP
Union Status: NSGEU Off&Cler , Admin Professionals Bargaining Unit
Compensation: $ 22.894 - $ 24.8939 /hour
Closing Date : 29 May 2024 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager, Rehabilitation Services, the Registration/Scheduling Clerk is responsible for timely patient registration and processing, assisting clients and staff as required, and scheduling of clinic time. Scheduling responsibilities include, but are not limited to: scheduling of provider appointments in Meditech system in a timely manner and ensuring that families are notified of appointment times; coordinating and scheduling multi-disciplinary appointments as requested; registering patients for psychology services ; completing various health forms as required; receiving and relaying messages via phone, fax and email; maintaining adequate supplies and orders as needed; ordering patient charts as required, collecting and returning patient charts to and from Health Records as required; providing general support to clients and staff; greeting & directing patients/families; observing and maintaining the general appearance of patient waiting area; and completing workload data as required. Communicates messages and information accurately and appropriately; and redirects inquiries; accordingly, participates in care team discussions as required, offering input and energy into efforts at improving clinic efficiency and functioning; And other duties as required.

Hours of Work

Monday - Friday, 0830am – 430pm

Your Qualifications

• Minimum High School Diploma or GED required.
• Graduate of a recognized Office Administration Diploma Program an asset.
• Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates).
• Data entry skills required.
• Knowledge of Meditech preferred.
• Knowledge of Community Wide Scheduling (CWS) preferred.
• Excellent multi-tasking, organizational and prioritization skills required.
• Proven team player with excellent communication and interpersonal skills required.
• Demonstrated ability to respectfully work with a variety of inter-professional team members required.
• Demonstrated excellent prioritization and time management skills required.
• Demonstrated high regard for quality and attention to detail required.
• Demonstrated initiative; self-motivated to work independently with minimal supervision required.
• Demonstrated flexibility to meet workload demands required.
• Demonstrated knowledge of and commitment to Family Centered Care required.
• Experience with registration and scheduling in a health center environment preferred.
• Experience with office equipment an asset.
• Demonstrated knowledge of medical terminology an asset.
• Competency in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

I f you are an employee ofIWK Health , please apply through the internal careers page to ensure you are flagged as an internal applicant.


Job Segment: Psychology, Rehabilitation, Data Entry, Clerical, Scheduler, Healthcare, Administrative

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