Manager, Client Services

1 month ago

Toronto, Canada Lumenus Community Services Full time

**Manager, Client Services (Community Counselling Services)**

**LOCATION: Toronto, ON**

**POSITION TYPE: Full-time**

**POSTING CLOSING DATE: (June 2, 2023)**

In April 2020 Adventure Place, The Etobicoke Children’s Centre, Griffin Centre and Skylark Children Youth & Families amalgamated to form Lumenus Community Services. The vision of Lumenus is to provide excellent, accessible and integrated mental health, developmental and community services where every client has the opportunity to **be seen, be heard and to be well.**

Lumenus believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.

**Lumenus Community Services is a dynamic and growing agency. We offer a competitive salary, ongoing training, and career development opportunities**

**Lumenus is expanding our leadership team**
- You will provide oversight to staff in our following programs: Intake, Brief Counselling and Walk-in Counselling Services.
- You will be a part of a Project Management Team to further innovate the Intake and Access functions, Brief Services and Walk In services across the organization.
- You have experience providing leadership to staff to maximize service user engagement in front-door services.

KEY RESPONSIBILITIES:

- Participate in the visioning, creation and implementation of an integrated and accessible service across Lumenus, including various communities of practice.
- Provide supervisory oversight of staff, including day-to-day service delivery, professional development, and performance management, while maintaining the values and vision of Lumenus.
- Support staff in understanding clinical issues impacting clients with challenging needs, and the development of formulations which inform service direction.
- Ensure staff participate in the development and evaluation of accessible services for diverse children, youth and their families, while considering the social determinants of health and experiences of systemic oppression.
- Promote and strengthen collaborative service from an evidence informed (based), interdisciplinary, and outcome driven perspective.
- Provide direction and oversight of staff’s activities related to advocacy and system navigation.
- Ensure that services are delivered in a flexible and adaptive manner including the delivery of services in the client home, community, school, partner agencies, courts, etc.
- Work collaboratively with community partners in service delivery, and address community needs in order to build capacity.
- Respond to societal trends, client needs, and local community issues through the planning, development, implementation, and evaluation of effective services and outreach related to developmental concerns, mental health and substance use within a community capacity building and anti-racism/anti-oppression analysis and practice.
- Assume on-call/supervisory coverage responsibilities as assigned.

QUALIFICATIONS/EXPERIENCE:

- M.S.W., Master’s degree in a related field or equivalent combination of education and relevant experience, and registration with the OCSWSSW or CRPO is required.
- Minimum of 5 years of direct clinical service experience with strengths-based, family systems, anti-racism/anti-oppression, community capacity building and youth engagement analysis and practice.
- Experience providing supervision or leadership within a team.
- Experience in mental health/substance abuse, developmental service sector and service provision (intake, assessment of needs, developing formulations, collaborative service planning, individual counselling, parent/family counselling, trauma informed care, groups, youth friendly outreach and educational presentations).
- An ability to provide services in both evidence informed family and individual therapies, service coordination and “non-traditional” approaches, and anti-racist, culturally appropriate, community-based ways which are responsive to the needs of youth and their families.
- Experience with engagement, support and service provision to children, youth, and their families in racialized communities.

SKILLS/KNOWLEDGE:

- Above-average verbal and written communication skills, including report writing, with the ability to communicate effectively with a range of professional and community partners.
- Knowledge of Black, Caribbean and African communities, LGBTQ communities, newcomer communities, and youth/young adults with mental health and/or substance use issues;
- Strong team-building and collaboration skills.
- A good understanding of anti-black-racism and anti-oppressive practice.
- Proficient in Microsoft Office Suite and client record software.
-

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