Senior Manager, Digital Implementation
4 weeks ago
Westoba Credit Union is seeking a Senior Manager, Digital Banking to join our team. Reporting to the Director Retail Banking, the Senior Manager, Digital Banking provides overall leadership, direction, coaching and mentoring to the Virtual Team, Mobile Mortgage Specialists and the Dealer Finance Division. The incumbent drives a culture of continuous improvement, transformational service and the achievement of sales and performance targets as well as plays a key role to support the growth and sustainability of the Credit Union.
A day in the life as a Senior Manager, Digital Banking
Create member-centric strategies that assist the Credit Union in delivering an exceptional digital member experience with a focus on virtual fulfillment
Support the Director, Retail Banking by developing and recommending annual growth targets, business development plans and objectives, and product and service enhancements
Provide oversight and advice to the Assistant Manager, Virtual Service and Manager Digital Lending
Determine staffing and training requirements; You will proactively monitor virtual branch results against targets to ensure organizational efficiencies and increased revenues are achieved
You will manage the growth and profitability of the virtual branch network and monitor financial performance of digital banking on an ongoing basis; You will prepare and implement comprehensive business plans to facilitate financial target achievement by planning cost-effective operations and market development activities
Support corporate projects and initiatives, and implementation of new processes, and technologies to respond to members’ expectations and ongoing changes in the Financial Industry. Work closely with the Leadership team to ensure adoption of new digital solutions/services and effectively communicates plan to generate momentum, raise awareness and influence behaviours' across the organization
Volunteer and support community initiatives, projects and events. Post-secondary education such as a bachelor's degree in commerce, Business Administration, Finance, or a related field
Minimum 5 years' experience in digital banking or financial services
Proven track record of achieving sales and performance targets
Excellent communication and relationship building abilities
Knowledge of industry trends and digital banking technologies
Knowledge of credit practices, policies, and procedures; experience within the credit union system is an asset
No-fee chequing and savings accounts
If you are passionate about digital innovation and people leadership, and meet the qualifications for the Senior Manager, Digital Banking position at Westoba Credit Union, please submit your cover letter and resume by clicking the APPLY button.
Join us in shaping the future of digital banking at Westoba Credit Union
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