Training and Support Coordinator

4 weeks ago

Markham ON, Canada Enercare Inc. Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

This is a 6-months contract role

As a key member of Enercare’ s technical operations department, the incumbent is primarily responsible for providing support duties associated with the day-to-day operations of the Technical Services Department. The position involves organizing, scheduling, and following up on training courses, inputting and retrieval of data using a variety of computer applications and providing support to the Training Group, Technical Support, Technical Standards, Health Safety & Environment and Quality Assurance teams.

Coordinates all information in the training database, including set-up and management of Enercare’s Learning Management System (LMS) online Training, updates to course records, updates to employee training records, scheduling of courses, preparation of training notices to participants, follow-up on course evaluations and other administrative duties related to the management of Training, Enercare Learning Management System (LMS) and overall training coordination.
Monitors New Employee onboardings, ensure new employees are set up for online training and scheduled for all mandatory and technical training in up coming boot camps. Follow up with employee’s and managers to have new hire training completed in a timely manner.
Creates, updates, and coordinates the Outlook Training Calendar and the Learning Management System.
Executes reports on training statistics, on an ongoing basis and in response to ad hoc requests from field managers and trainers.
Monitors levels of training supplies and places orders to maintain acceptable levels to accommodate the training schedules.
Manage, update, and provide accurate license and certification listings to Field Management, to ensure all field staff is operating under valid certification. Provides administrative support to the Technical Support, Technical Standards, Quality Assurance and Health & Safety departments as required.
Extract and manage customer’s service history and provide accurate information to relating TSSA incidents and inquires.
Provide timely and accurate information when relaying Technical Bulletins, Technical Notices and Safety Notices to the field.
Track & submit Franchisee & Contractor monthly charges.
Daily management of ESA Portal for Electrical Safety Inspections and Deficiencies, updates / monitors Enercare ESA Google Report Form and emails Field Manager and clerical patch staff to advise of deficiencies.
Assembles Monthly Team Talk Presentation Slides and cascades to Field Management for review with their staff.
Tracks completion of Field Team Talk monthly quizzes, executes monthly reports, and follows up with Field Management as needed.

Training background would be an asset
Demonstrated organizational, interpersonal and time management skills
Advanced knowledge of Microsoft Word, Excel, PowerPoint, or similar applications
Flexible and versatile including the ability to work with minimal supervision
Demonstrated customer service skills

We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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