Business Product Operations Manager
2 months ago
Product Operations Manager
The Role:
As a Product Operations Manager at Chartbeat, you will play a pivotal role in driving our success. Your responsibilities will include streamlining internal communication, prioritizing bug fixes, analyzing user feedback, orchestrating in-app messaging for enhanced product growth, and overseeing early access programs.
A crucial part of your position will involve analyzing product and feature performance metrics to ensure they align with key performance indicators (KPIs), empowering data-driven decision-making. Join our collaborative teams and help elevate Chartbeat's product excellence to unprecedented levels
Responsibilities:
Monitor performance metrics to ensure products and features are meeting their KPIs. Utilize these insights to identify trends, potential areas for improvement, and growth opportunities.
Consolidate and analyze customer and stakeholder feedback to shape the evolution of the product roadmap.
Implement and manage a scalable system for customer communication through in-app messaging, ensuring efficient and effective interaction.
Coordinate internal communication regarding project progress, feature releases, and dependencies.
Manage the proper escalation and prioritization of bugs.
Devise and execute essential processes that facilitate the growth of our products.
Fully design, implement, and manage early access programs.
Minimum Requirements:
Experience in a cross-functional capacity within technology or operations, placing special focus on creating and executing process improvements.
Experience leveraging product tools such as Pendo, ProductBoard, or LaunchDarkly.
Experience building positive relationships across an organization -- be that with a development team, design, product marketing and client-facing teams, or users themselves.
Strong analytical skills, with the ability to interpret data and generate actionable insights.
Excellent communication skills, both written and verbal, to effectively coordinate with cross-functional teams, customers, and stakeholders.
Detail-oriented mindset, ensuring accuracy in tracking and reporting of product metrics and customer feedback.
Basic project management skills, allowing for efficient coordination of tasks and timely delivery of projects.
Adaptability and a proactive attitude in a dynamic and fast-paced work environment.
While prior experience in a similar role is not mandatory, a passion for technology, digital products, and a basic understanding of product development processes would be advantageous.
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