Guest Services Desk Agent
3 weeks ago
Tuesday, April 9, 2024
Description:
As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season’s passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort - events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department.
Essential Functions:
- Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
- Open & closing procedures of the Guest Services Desk
- Book concessions, activities and special events for Panorama guests.
- Process season’s passes and daily lift ticket sales and adjustments.
- Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly.
- Accountable for dept. area daily maintenance of grounds, equipment & amenities
- Help out as needed with tasks within the Guest Services dept.
Experience/Requirements:
- Three years previous front desk, customer service desk experience.
- Post-secondary College/University, in relation to recreation or business hospitality preferred.
- Administrative experience in systems set up preferred.
- Experience in guest relations and cash handling a must.
- Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
- Able to work evening and weekends as required.
- Panorama Mountain Village, 2030 SUMMIT DRIVE, PANORAMA, British Columbia, Canada
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