Front Desk Agent

3 weeks ago


Canada Clarion Pointe Hotels Full time

Clarion Pointe Hotels.


We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.


Responsibilities


  Perform all check-in and check-out tasks

  Manage online and phone reservations

  Inform customers about payment methods and verify their credit card data

  Register guests collecting necessary information (like contact details and exact dates of their stay)

  Welcome guests upon their arrival and assign rooms

  Provide information about our hotel, available rooms, rates and amenities

  Respond to clients’ complaints in a timely and professional manner

  Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

  Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

  Upsell additional facilities and services, when appropriate

  Maintain updated records of bookings and payments


Skills


  Work experience as a Hotel Front Desk Agent, Receptionist or similar role

  Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

  Understanding of how travel planning websites operate, like Booking and TripAdvisor

  Customer service attitude

  Excellent communication and organizational skills

  Degree in hotel management is a plus



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