Software / Services - Vp Services / Partner

Found in: Jooble CA O C2 - 2 weeks ago

Toronto ON, Canada Stonewood Group Inc. Full time

Software / Services – Vp Services / Partner
Our client is a highly successful Canadian software/IT services company that provides management and implementation consulting services in the area of Corporate Performance Management (CPM) and Business Analytics. Our client’s mission is to deliver the highest value to its customers with unparalleled solutions/services built on innovative technologies, deep technical knowledge and exceptional customer service. Customers include major corporations in financial services, retail, government, manufacturing and healthcare. Specialized and highly regarded, the firm has grown to become a leader in its field.
While our client’s services business continues to flourish and grow, the firm has on two previous occasions built and spun off very successful software product business. Leveraging their sophisticated understanding of best practices in the fields they worked, as well as entrepreneurial savvy, our client developed innovative software products, built organizations around those products, scaled revenues and successfully sold those businesses. Looking to build upon a solid foundation, our client seeks to bring new complementary capabilities into the organization. They seek a VP Services/Partner who in partnership with the founders will craft a strategy to accelerate growth into adjacent or related segments.
Reporting to the President & CEO, the Vice President – Services/Partner will spearhead the diversification of the company’s service portfolio by introducing and leading a new consulting practice.
Possessing the skills and experience to grow a business from the ground up, the successful candidate will leverage their experience and ‘book of business’ in related or adjacent services/technologies to expand the overall services portfolio in the company. He/she will have immediate P&L responsibility and become an integral part of the management team.
The individual should have a broad business and management background including experience as a consultant and practice builder.
Lead and generate business by using uncommon thinking to clearly position the company’s services and introduce best in class solutions and services to the market.
Play a major role in account development, closing complex deals and building ongoing relationships.
Maintain, improve, and create senior level relationships with existing customers with a view to driving additional revenues.
Ensure operational milestones are met on time, with high quality – and that they meet the cost objectives that are established.
Report regularly and proactively to senior management on results and plans going forward.
Participate in the company’s strategy planning sessions bringing forward innovative ideas and plans in an effort to bring the company to the next level.
Assist with corporate positioning and competitive analysis, customer segment selection and penetration plans, and related product positioning.
Assess the viability of new business opportunities and to scope out, price and structure new projects and programs.
Key Performance Deliverables
Specific measures of performance relating to revenues, customer acquisition, profitability, customer satisfaction, etc. The following competencies listed below define the role of  Vice-President Services/Partner at  our Client
Aims to improve upon past performance. Able to stand back from immediate problems in order to focus on more far reaching ideas.
People Management
Establishes and communicates clear priorities and sense of direction. Adapts management style to achieve optimum results.
Seizes opportunities and acts upon them immediately. Helps to create a sense of team spirit and harmonious relations through cooperation and support. Strives to provide customers/clients with personalized and efficient service. Quickly follows up on customer/client contacts and complaints. Aware of competitor’s products, services and position.
Commercial Acumen
Applies appropriate commercial and financial principles. Appreciates the commercial impact of own work on the organization’s total expenses and revenues.
The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables:

A highly intelligent, strategically minded Services sales executive with superb communication and interpersonal skills and a willingness to roll-up his/her sleeves
Proven experience in building a practice in a services business or in driving growth in a software business with a services component.
Previous experience in a software-based company required.
Early stage experience where the sales leader leads from the front and must wear multiple hats.
Strong team orientation well-suited to building consensus in a growing concern.
Toronto-based or willingness to relocate to Toronto.

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