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Desktop Deployment Specialist
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Position: Desktop Deployment SpecialistLocation: Scarborough, ON M1W 3E8 Duration: 6 Months Job Type: Contract Work Type: Onsite Language: EnglishPay: $26-$26.00/hr Job Description: Role: Laptop Refresh, image and deploy laptops to customersImage Laptops, Schedule Customer Appointments, Remote Access with customers to confirm full functionality of the device being deployedWhat You’ll do? Order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians.That’s where you come in: You will be expected to deliver exceptional customer service as the face of the client.You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.Be helpful, relatable, and pleasant while diagnosing and fixing their problems.Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systemsWhat make it happen: Be helpful and understanding - provide the support you would wantCustomize the customer experience for every individualAll communication, instructions, and product knowledge to the level of the individual.Determine the most cost-effective repair to minimize customer downtime.Be proactivePrepare reports for analysis of product failure trends and service issues.In short, you service our customers with whatever technical issues they may have in the most pleasant way possibleWho You'll work with the client as an Desktop Technician You'll play a crucial role in supporting our customers and proactively identifying their needs.You'll work to create the ideal experience that any customer would seek to encounter.For many of our customers, technology problems can be frustrating but easily solved by educating them.Your patience is a virtueYou'll be the face of our operation and the go-to for what makes our company run our customers.Experience: 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.A+ Certification or able to obtain within first 6 weeks of employment.Solid experience and understanding of IT services and productsEnthusiastic about technology and willing to learn and stay on the cutting edge.?Personable Relatable and responsible when interacting with ALL customersWhen the customer has a problem are they going to dread your visit? If yes, you're not picking up what we're putting down.Consultative approach to solving issues? Help us, help them? Reliable.Able to transform technical IT solutions lingo into terms everyone understands.Impeccable follow-through to customer satisfaction.Will attempt to connect to anyone you meet, no matter how difficult. Go-Getter.
