Casualty Claims Specialist

2 weeks ago


Canada Aviva plc Full time

Casualty Claims Specialist page is loaded Casualty Claims Specialist Apply locations Oakville Markham posted on Posted 14 Days Ago job requisition id R-137883

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking out a positive, enthusiastic, and driven Casualty Claims Specialist in our Global Corporate & Specialty department. The successful candidate will have a multifaceted personality and thrive within a strong culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the outstanding service to the end customer.

Does this sound like you? Come join our team

What You’ll Do

  • Handle primarily Ontario based Auto BI, CGL slip and fall claims

  • Support other levels in GCS Casualty when necessary by handling Lessor Contingent, Bill 18 rental matters, incident only claims nationally as required.

  • Overflow for other regions and US claims only if Grade 7’s unavailable and if proper licencing in place.

  • No restriction on pedestrian/ cyclist handling

  • Possibility of handling some uncomplicated litigation matters to allow for growth in this space.

  • Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters

  • Provide superior customer service to our clients and stakeholders

  • High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required

  • Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

  • Ensure file reserves are set on a timely and accurate basis, in line with company protocols

  • Maintain control over expenses through pro-active handling techniques

  • Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;

  • Provide instructions to vendors and TPA’s to adjust claims as required;

  • Ensure vendors and TPA’s adhere to company policies and procedures;

  • Clearly document and summarize file activity

  • Understand and adhere to Aviva’s claim procedures and guidelines

  • Ability to communicate and work well with other departments within Aviva and a keenness to learn.

What You’ll Bring

  • 3 + years previous claims experience;

  • 2 + years of Commercial Claims; with a strong knowledge of Casualty Auto/GL and PD liability claims.

  • CIP or FCIP Industry designation preferred

  • University Degree or College Diploma or equivalent Casualty technical work experience

  • Client interaction experience

  • Technical competence in Commercial insurance

  • Excellent verbal and written communication skills

  • Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter

  • Sound decision making and problem solving skills

What You’ll Get

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Exceptional Career Development opportunities.

  • We’ll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-MP1

Similar Jobs (2) Senior Property Desk Adjuster – Specialty Claims (Hybrid) locations 2 Locations posted on Posted 6 Days Ago Global Corporate and Specialty (GCS) Senior Auto Claims Specialist locations Oakville posted on Posted 30+ Days Ago

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

#J-18808-Ljbffr

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