Claims Vendor Manager
2 weeks ago
The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We are committed to profitable growth, team development, ingenuity, build on strong connections in our remote first work environment. Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to work.
The Vendor Manager is responsible for overseeing and the performance management of multiple claims vendors within the claims department. Establishing and maintaining key relationships with key stakeholders both internally and externally, this role will perform the active management of vendors, including independent adjusters, legal, rental, auto body and contractors amongst other key member experience vendors as well as our internal appraisal team members. The Vendor Management program includes actioning key supervision of controlling cost, reducing cycle time, audit, mitigating risk, and enhancing member experience within our territory. Enabling key partnerships with vendors to develop and advance our key programs, such as Express Care, Catastrophic Loss deployment building procedures that enable an ease of doing business with our members and employees. The Vendor Manager will ensure that all aspects of legal and contractual obligations are sufficiently managed.
Ability to collaborate with team on vendor management and vendor audits
Effective manage escalations on vendor performance and requests by vendor community.
Active working relationships with all functional units within the organization
Significant breadth of industry contacts including, but not limited to, other Ontario farm mutuals and professional associations to support competitive intelligence
Established working relationships with relevant supporting vendor and expert networks
Acts as coordinator for ensuring appropriate resources are utilized in the effective resolution of claims
Reviews claims queries and complaints and takes appropriate action where necessary
Consistently displays significant integrity approach to all aspects of analysis and contractual discussions with existing and prospective vendors
The expectation for this role is that the incumbent has attained the relevant technical knowledge and relationship management expertise that is deemed expert in their respective area of claims management. Strong knowledge of claims related issues and ability to provide appropriate guidance and assistance on these claims.
Performs and leads quality assurance audits and provides reporting on team performance, identifying areas for maintenance and improvement, developing corrective measures where necessary Provides guidance and coaching in estimate review strategies for appraisal team when required
Specialist in member value chains, building vendor process to exceed member experience with vendors and produce excellence in banner performance.
Ability to manage Request for Proposal (RFP) and/or Request for Information (RFI) processes efficiently and effectively during contract reviews, renewals, and execution.
Strong ability to work with key ACE vendors to enable superior member experience, cost controls, reduced cycle time and enhance quality for our members.
Knowledge of all relevant regulations, including the Insurance Act, pertaining to relevant processes and claims
Expert knowledge of pricing norms and variables as relates to claims resolution costs.
Strong collaborative experience with teams within the claims department, compliance, internal and external audit functions, information technology departments and related stakeholders as required.
Proactive review of vendor performance outliers and action plans to improve performance and outcomes for the enterprise.
Conduct quarterly reviews and partnership sessions with vendors (banner programs) to enhance our performance and outcomes for the member and enterprise.
Demonstrated knowledge of legal, expert and other vendor type billing standard and protocols, setting guidelines as necessary within our contract provisions What You Will Bring
5 years or progressive experience in vendor management, contract and/or procurement related role or equivalent leading key relationships in P&C insurance
Appraisal license as an asset
Strong computer literacy, proficiency in all Microsoft Office programs an internet navigation
Remote work environment
Flexible Work arrangements
Training and Development Opportunities
Pension and savings programs
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