Director of Account Management

3 weeks ago

Richmond Hill ON, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. Reporting to the Market Vice President Business Banking, the Director Business Banking is responsible for building, developing and leading a team of Senior Manager & Team Leaders to meet the business and personal needs of our clients and drive business growth. 5MM range, and/or complex cash management requirements. The Director, Business Banking leverages partnerships with the broader market team to deliver a broad range of Business Banking solutions. The Director partners with local banking centre leaders to deliver flexible and innovative product solutions, dedicated business expertise and timely advice to help our Business Banking client realize their business and personal goals.


As CIBC continues to build a more modern, convenient and client focused bank, the Director, Business Banking is the local market leader who leads and inspires their team to deliver on our Purpose. The Director, Business Banking will excel in understanding what is important to our clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals. The Director, Business Banking builds a capable and motivated team through proactive talent management, creates a positive work environment, ensures effective operations, processes, controls and compliance, promotes CIBC and builds a strong reputation in the market resulting in superior client experiences and CIBC growth that exceeds our peers.


Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.


Leadership – Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals. Gain employee commitment by developing and maintaining a culture that enhances the employee experience, encouraging high performance, and supporting the improvement of capabilities in the sales and service teams. Business Development – Accountable for follower-led business development activities with prospective and key CIBC clients. Represent CIBC in the community directly to ensure relationships are developed, solidified and fostered. Attend and participate in trade shows, seminars, luncheons, community events.


Partnership and Relationship Building – Build a culture of collaboration across the community of banking centres so that we bring the best of CIBC to clients to support their financial goals. Demonstrate effective partnership management to grow the business. Engage with Business Banking clients and centres of influence primarily in the private sector, to build relationships, develop new business, and represent CIBC in the broad business community. Develop business partner relationship with key partners in Risk Management and Compliance, CIBC Credit Group and Retail Operations to resolve credit and risk issues. Connect with key local partners in banking centres including Imperial Service, Commercial Banking, Cash Management, Wood Gundy, Trade Finance, Foreign Exchange, CIBC Private Investment Counsel and other partners (such as GPI and Ceridian) to provide solutions to meet the needs of clients.


Strategic Thinker – Lead the execution of strategies and tactics to grow the Business Banking business, improve the client experience, and build relationships with clients and prospective clients. Develop and lead the development of financial, business and credit management plans. Ensure the effective implementation and alignment of initiatives with market, region and Business Banking initiatives to increase financial performance and to enhance the overall client experience. Review and integrate Business Banking strategies and action plans developed for each portfolio to ensure they meet annual business and financial plans. Compliance – Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect.


Business Acumen – Strong understanding of business and personal credit principles and strong cash and treasury management knowledge.



You have strong leadership and people management skills sufficient to lead a team within an assigned area to achieve strategic, business and financial plans in a manner consistent with CIBC’s values, strategies, core policies and programs.


You have strong business development expertise to establish, grow and sustain long term relationships with Business banking clients.


You demonstrate experience and expertise in understanding and meeting the financial needs of medium-size businesses, including credit, cash management, transaction accounts, foreign exchange, trade finance and others as appropriate. You demonstrated experience and expertise in credit management and knowledge on Business Banking credit strategy and adjudication methodologies.


You have detailed knowledge of business lending practices and credit analysis to ensure asset/portfolio quality. You have broad analytical skills and an ability to assess lending risk of target market. You have in-depth knowledge of markets, regulatory environment, risk issues, client behaviors and business practices, and thorough knowledge of a diverse marketplace and the needs of business banking clientele.


You have business experience. You have highly developed business planning skills in order to develop business plans and tactics to support organizational strategies and objectives.


You have demonstrated experience in Business or Commercial Banking in Canada.


Business degree is required.


We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.


You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.


Skills Analytical Thinking, Business Banking, Business Development, Customer Experience (CX), Financial Management, Group Problem Solving, People Management, Performance Monitoring, Relationship Building, Strategic Objectives
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