Facilities Management Specialist
1 week ago
Role Overview:
As a Facilities Services Specialist , you will oversee the daily operations of WTW’s office facilities in Montreal and Ottawa , ensuring a productive and compliant work environment. You will manage office budgets, improve processes, and support employees by providing efficient services while working closely with leadership and external partners.
Key Responsibilities:
- Budget Management :
Develop and monitor budgets to control office operating costs. - Team Leadership :
Supervise and mentor FS staff, managing performance and professional development. - Client Relations :
Collaborate with office leadership to meet local business needs and provide operational guidance. - Project Management :
Work with Corporate Real Estate on office real estate projects. - Vendor & Compliance Management :
Manage relationships with external vendors and ensure compliance with company policies, including Quebec’s language legislation. - Process Improvement :
Implement office processes and service metrics to drive operational efficiency. - Safety & Security :
Oversee safety, security, and business continuity programs.
Requirements:
- Experience :
- 2-5 years in facilities management or office operations, ideally in a client-focused or professional services environment.
- Leadership experience in managing teams and resolving issues in high-pressure situations.
- Skills :
- Bilingual (French/English) :
Strong verbal and written communication skills in both languages. - Strong customer service orientation with the ability to influence and collaborate with diverse teams.
- Proficiency in MS Office , MS SharePoint , MS Teams , and Oracle .
- Education :
- College/University degree preferred, or High School diploma required.
- Additional :
- Occasional travel may be required within the jurisdiction and for corporate meetings.
- Flexibility in working hours may be needed.
Must-Haves:
- Bilingual (French/English) .
- Leadership :
Ability to manage and mentor a team. - Customer Service :
Focused on creating a positive work environment. - Operational Expertise :
Experience improving office processes. - Problem-Solving :
Strong organizational and decision-making skills.
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