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Director of Operations

2 months ago

Montréal QC, Canada Empire Quebec Service Alimentaire Full time

En tant que directeur d'opération, vous êtes un modèle enthousiaste qui motive les membres de l'équipe à offrir un service exceptionnel à chaque invité, à chaque fois. Vous établissez des relations positives avec les membres de votre équipe et favorisez un environnement de travail positif et inclusif.En tant que chef d'équipe passionné, vous croyez en l'importance de former les membres de l'équipe pour garantir l'atteinte de normes élevées de service à la clientèle, de qualité et de propreté. Grâce à votre connaissance de l'industrie de la restauration rapide, vous êtes fier de soutenir le propriétaire dans les opérations quotidiennes dans plusieurs restaurant au rythme rapide.Vos 3+ années d'expérience en service rapide dans un rôle de supervision, combinées à vos connaissances pratiques en recrutement, formation et coaching des membres de l'équipe, font de vous un candidat idéal pour ce rôle.Responsabilités:Gestion des coûts de main-d'œuvre grâce à une planification efficace et une gestion des étagesContrôler les coûts des aliments et du papier à l'aide des guides de commandeS'assurer que les lancements de produits et les promotions sont exécutés avec perfectionRésoudre les problèmes des invités, ainsi que travailler avec votre équipe pour minimiser les problèmesParticiper au processus de recrutementFormer les nouveaux membres de l'équipeSuivi des inventaires hebdomadaires et mensuelsPréparer et fournir aux membres de l'équipe du restaurant des évaluations de performanceFormer, rappeler et encourager les membres de l'équipe à suivre toutes les politiques et programmes de santé et de sécurité que nous avons mis en placeEntraîner et discipliner les membres de l'équipe au besoinSoyez un leader et donnez toujours l'exemple en suivant toutes les politiques et procédures de Tim HortonsPlanifier, organiser, diriger, contrôler et évaluer les opérations quotidiennesBalancer la trésorerie et compléter les bilansRemplir les rapports de caisse et les formulaires associésFavoriser un environnement de travail positif grâce au leadership et à l'exemplePourquoi travailler pour nous ? Nous offrons:Salaire concurrentielAvantages pour la santé, la vue et les soins dentairesFormation complèteProgrammes d'incitation et de reconnaissanceOpportunité d'avancementParticipation de la communautéExigences physiques:Capacité à travailler sous pression dans un environnement au rythme rapide et respectant des délais serrésDisponibilité:Doit être flexible car votre horaire de travail peut varier d'une semaine à l'autre en fonction des besoins de l'entreprise, tout en favorisant un juste équilibre travail/vie personnelle. Les horaires mensuels peuvent nécessiter des quarts de travail l'après-midi et le week-end.Merci de votre temps et de votre intérêt pour Empire Quebec Service Alimentaires opérant sous le nom de Tim Hortons.CONDITIONSÉducation - Diplôme d'études secondaires (lycée)Expérience - Minimum 3 ans d'expérience dans l'industrie de la restauration rapideCompétences informatiques - Système de point de vente, Microsoft Office - Word, Excel, OutlookExpérience Clearview un atoutExcellente communication écrite et verbaleSolides compétences en leadership et en relations interpersonnellesEsprit de service clientDoit être bilingue (français/anglais)___________________________________________________________________________________As a director of operations, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role. Responsibilities:Managing labour costs through effective scheduling and floor managementControlling food & paper costs using order guidesEnsuring that product launches and promotions are executed with perfectionResolving Guest issues, as well as working with your team to minimize issuesParticipate in the recruitment processTraining new Team MembersMonitor weekly and monthly inventoriesPrepare and provide restaurant Team Members with performance reviewsTrain, remind and encourage Team Members to follow all Health & Safety policies and program we have in placeCoach & discipline Team Members as neededBe a leader and always lead by example by following all Tim Hortons policies and proceduresPlan, organize, direct, control and evaluate daily operationsBalance cash and complete balance sheetsComplete cash reports and related formsFoster a positive work environment through leadership and example Why Work for Us? We Offer:Competitive salaryHealth, Vision & Dental benefitsComprehensive trainingIncentive and recognition programsAdvancement opportunitiesCommunity involvement Physical Demands:Walking and standing for long periods of timeAbility to work under pressure in a high fast-paced environment adhering to tight deadlines Availability:Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts. REQUIREMENTSEducation - Secondary (high) school graduationExperience - Minimum 3 years experience in the quick-service restaurant industryComputer Skills - Point of Sale System, Microsoft Office - Word, Excel, OutlookClearview experience an assetExcellent written and verbal communicationStrong leadership and interpersonal skillsCustomer service mindsetMust be bilingual (French/English) REQUIREMENTSOpportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.En présentant ma candidature, je reconnais que la plupart des restaurants Tim Hortons® sont détenus et exploités de façon indépendante par des franchisés. À cet égard, je comprends que je peux postuler pour un restaurant Tim Hortons ® appartenant à un franchisé et, si c’est le cas, les décisions d’embauche seront prises par le franchisé. Des accommodements peuvent être offerts sur demande.