Change Management Specialist
2 weeks ago
Job Title: Change Experience Specialist
Location: Mississauga, ON L5N 5M8
Duration: 7 Months
Job Description:
About the position
- The Change Experience Specialist will be responsible for delivering change management activities and the successful adoption of Informatics products and solutions.
- As a member of a dynamic and globally-focused team, the Change Experience Specialist will leverage their understanding of the business needs and our affiliate experience to effectively plan for and support change initiatives.
Your key responsibilities:
- Supporting the design, development, and implementation of change management strategies including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
- Planning, assessing, and monitoring organizational readiness (e.g. change impact analysis, role mapping, etc.)
- Ensuring the organizational readiness as defined by organizational goals and objectives
- Developing and managing communications strategies and plans to ensure consistent, timely, and relevant messaging with affected stakeholders.
- Supporting the development of content and materials used to support various communications and engagement activities.
- Assessing training needs, developing and supporting training plans, and coordinating with internal and external partners on the development and delivery of training programs.
- Tracking delivery against the roadmap, anticipating and addressing potential barriers (risks & issues)
Your qualifications and experience:
- Highly effective at building relationships, teams and collaborating with others.
- Excellent communication skills, both written and verbal
- Basic project management skills and ability to flex and multitask in a shifting environment.
- Interest in business partnering and consulting to determine client/customer needs and build effective relationships.
- Knowledge of emerging and evolving technologies. Ability to understand technical jargon and distill into simple user facing communications & learning
- Knowledge and experience working with change management practices
- Demonstrated ability to foster collaborative relationships with ability to engage resources outside of direct-control to gain consensus, meet deadlines and achieve goals and objectives.
- Proactive self-starter; ability to handle multiple assignments and tasks independently with minimal supervision.
- Challenges the organization to be curious, questions the status quo & embraces new ways of working, demonstrating “can-do” attitude.
- Flexible and adaptable; able to work in ambiguous situations and under pressure (being comfortable with being uncomfortable).
- Proficiency with Google Suite, Cornerstone (LMS), video production, and graphic design software preferred
- Experience in working according to Agile methodologies.
- English working proficiency.
- Undergraduate degree in Organizational Development, Marketing, Organizational Communications, Business Psychology or related field preferred
- At least two years of relevant experience in organizational change management
- Successful experience working in a multicultural environment and building strong networks.
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