Change Management Lead
3 weeks ago
**Job Description**:
**Position**: Change Management Lead
**Job ID #**: 2023-33066
**Status**: Temporary Full Time (June 2023 to December 2024)
**Department**: Business Systems Transformation
**Program/Division**: Information Systems
**Site**: Mississauga Hospital/Flex First
**Posted**: May 15, 2023
**Internal Deadline**: May 22, 2023
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission**:A New Kind of Health Care for a Healthier Community**
Our Values**:Compassion, Excellence, Courage**
Our Goals**:Quality, Access, Sustainability**
Our Enablers**:People, Education, Innovation, Research**
**Position Summary**:
THP is undertaking the modernization of its business systems, specifically its human resources, payroll and staff scheduling systems, over the next two years. A project team has been established to oversee the planning and implementation of this project and it will be working with external partners and vendors throughout this process.
This role reports to the Manager, Change Management & Integration.
This role is primarily remote, however, on-site presence at any one of THP’s three hospital sites or off-site locations may be required from time to time as deemed necessary by project leadership.
**Here’s what you will get to do**:
- Contribute to the development of a change management strategy for the project, leveraging a change management methodology, process and tools to create a strategy to support adoption of the changes
- Monitor and report on the status and progress of the change management plan and identify opportunities and / or needs for realignment
- Define and monitor all areas of the organization where there will be a change, the level of impact the change will bring and strategies for successful change adoption
- Conduct impact analyses, assess change readiness, and identify key stakeholders
- Work collaboratively with communications specialists and leaders to craft a story that articulates the vision for staff in an effort to mobilize staff, build consensus, reduce resistance and build excitement
- Enable the design, development, delivery and management of key communications
- Provide input, document requirements, and support the design and delivery of training programs
- Establish effective relationships with leaders and staff within applicable operational departments (e.g. HR, Finance, Patient Care Services, Institute for Better Health, Communications, etc.), to enable the successful implementation of the change management strategy
- Establish effective relationships with external partners and vendors involved in the project
- Participates in any necessary process and / or systems training, workflow redesign, engagement, events and other activities pertaining to the project
- Develops a deep understanding of the expected change and resulting impact to the organization
- Creates and / or reviews materials (e.g. presentations, reports, business cases, etc.) for a variety of audiences and presents to staff, leaders, executives and the Board of Directors, as required
- Complete change management assessments
- Identify risks and analyze and prepare risk mitigation tactics
- Integrate change management activities into the project plan
- Develop an understanding of operational needs to set the direction for THP’s workflows
- Participate in discussions with team members to discuss the status of deliverables, shared issues, end user concerns, and upcoming milestones
- Identify issues that arise in your system's area as well as issues that impact other system teams and work to resolve them
**Here’s what you need to have**:
- Successful completion of either a University Degree or College Diploma in a Human Resources, Business, or a Health-related discipline
- CCMP, Prosci, ATD, CMI or other change management designation preferred
- PMP designation an asset
- Knowledge of and experience with change management frameworks such as ADKAR
- Experience as a change management lead for at least one (1) large-scale implementation of information systems (clinical or business), with strong working or expert knowledge in communications and change management
- A solid understanding of how people go through a change and the change process
- Experience with and knowledge of change management principles, methodologies and tools
- Acute business acumen and understanding of organizational issues and challenges
- Excellent computer skills, with MS Office
- Accuracy and attention to detail when performing a wide variety of tasks
- Strong technical aptitude
- The ability and willingness to learn new software
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