Application Specialist
2 weeks ago
Role:
Application Specialist
Location:
Mississauga, ON.
Details:
Hybrid - Min. 3 days in office.
12 month contract
Responsibilities:
- Work closely with our vendors and sysadmin team to resolve application & server issues.
- Work with Application Owners (PAs) on application / server issues.
- Work on all Service Manager tickets that are assigned to your group.
- Write special scripts for data collection when required (short & quick) and provide support for these scripts.
- Perform application monitoring.
- Complete application run book updates (small changes).
- Work with North Bound Interface (NBI) Application Owners (AOs), providing application support for NBI related issues.
- Push resolution of NML issues.
- Open trouble tickets with Vendor (for bug management).
- Advise NTI Specialist to track bugs when patches and work-around solutions are required.
- Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests).
- Change Management (for maintenance and upgrade activities).
- Complete application patches and upgrades. Perform upgrades (first upgrade to be performed with NTI Specialist).
- Install and test patches.
- Install data collection scripts.
- Project-specific duties.
- Participate on projects where new Applications will be required. Interface between IT, TD, OPS and other DNSS groups.
- Participate as Application SME and assist with requirements building.
- Determine Operational Acceptance criteria for Applications and build/implement test plans. Arrange (with COVE lab and SMEs) for equipment to be installed and commissioned
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