Account Manager

2 days ago

MontréalOuest QC, Canada Aurionpro Transit Americas (formerly SC Soft Americas) Full time

We seek a dynamic and results-oriented Account Manager to join our team in Montreal. The ideal candidate will manage and grow our client relationships in the North American and Latin American markets. This role requires a combination of technical skills, strong customer relationship skills, and a passion for delivering exceptional service.

**SPANISH SPEAKING AS FIRST LANGUAGE REQUIRED**

Responsibilities:

  • Account Ownership:
    Serve as the primary point of contact for assigned accounts in the US, Canada, and LATAM region.
  • Relationship Building:
    Cultivate strong, long-lasting relationships with clients at all levels, acting as a trusted advisor.
  • Customer Satisfaction:
    Ensure high levels of customer satisfaction by proactively addressing client needs and resolving any issues that may arise.
  • Technical Understanding:
    Leverage your engineering background to understand our client's technical requirements and provide guidance on product usage and best practices.
  • Account Planning:
    Develop and execute comprehensive account plans to drive growth and maximize the value of each client relationship.
  • Cross-Functional Collaboration:
    Work closely with sales, engineering, and supporting teams to deliver exceptional customer experiences.
  • Performance Management:
    Track and report on key account metrics, including customer satisfaction, revenue growth, and renewal rates.

Qualifications:

  • Language Proficiency:
    English, Spanish as a mother tongue (is a must).
  • Comprehensive understanding of Latin American business environments and cultural subtleties
  • Technical Background:
    A degree in business with engineering knowledge, with a strong understanding of technical concepts.
  • Customer Focus:
    Proven ability to build and maintain strong client relationships.
  • Problem-Solving Skills:
    Excellent analytical and problem-solving skills.
  • Communication Skills:
    Strong written and verbal communication skills.
  • Relationship Management:
    Experience managing complex relationships with multiple stakeholders.
  • Given the nature of this position, the candidate must be highly available and willing to travel extensively.
  • Experience:
    Minimum of 5 years of experience in a customer-facing role, preferably in the technology industry.

Why Aurionpro Transit?

  • Global Reach:
    Be part of a dynamic and growing global organization.
  • Impactful Work:
    Make a significant contribution to the success of our clients.
  • Collaborative Culture:
    Work with a talented and supportive team.
  • Growth Opportunities:
    Opportunities for professional development and advancement.

We're looking for talented individuals to join Aldo Mota's dynamic team. If you're passionate about customer success and delivering results, we encourage you to apply. Please submit your resume and cover letter.

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